Customer Advocate

Our client, a leading medical insurance company, is seeking a Customer Advocate to join their team. As a Customer Advocate, you will be part of the contact center supporting members, healthcare providers, and internal staff. The ideal candidate will have strong communication skills, problem-solving abilities, and a commitment to providing exceptional service, which will align successfully in the organization.

Job Title: Customer Advocate

Location: Meridian, ID

Pay Rate: $19.50 per hour

Shift: Monday to Friday, Full Time

What's the Job?

• Research, document, and respond to phone and electronic inquiries regarding benefits, claims, and enrollment
• Process member requests, such as address changes, ID card replacements, and pharmacy-related issues
• Interpret policy provisions and provide clear explanations to members and providers
• Maintain accuracy and productivity standards while ensuring a positive member experience

What's Needed?

• Prior experience in customer service, call centers, insurance, or medical office roles
• Demonstrated computer proficiency, including Microsoft Office Suite and data entry in multiple systems
• Strong verbal and written communication skills
• Ability to manage multiple tasks while maintaining accuracy and professionalism
• High school diploma or equivalent (degree or certification a plus)

What's in it for me?

• Opportunity to work in a supportive and dynamic team environment
• Gain valuable experience in the healthcare insurance industry
• Participate in a comprehensive training program
• Develop your customer service and communication skills
• Be part of a company that values diversity and inclusion

Upon completion of waiting period associates are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Supplemental Life Insurance
• Short Term Disability Insurance
• 401(k)

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.