Senior Engineer, Platform Operations

Description Presidio, Where Teamwork and Innovation Shape the Future At Presidio, we're at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and next-generation AI. We empower businesses - and their internal customers - to achieve more through innovation, automation, and intelligent insights. The Platform Operations Senior Engineer deploys, supports, and continuously improves the platforms that underpin Presidio's managed services solutions, with a primary focus on Presidio's Managed Services Gateway, which is used to run our tooling in client environments. This role administers Linux and Kubernetes environments; deploys and supports Managed Services Gateways across AWS, Microsoft Azure, VMware, and Microsoft Hyper-V; and troubleshoots complex issues across infrastructure and application layers. The Senior Engineer also serves as an escalation point, supports platform security and lifecycle initiatives, maintains operational standards and documentation, and provides technical guidance to other engineers. Travel Requirements: This is a remote role situated in the Continental US with 5% associated travel. Deploy, configure, validate, maintain, upgrade, and support Managed Services Gateways across AWS, Azure, VMware, and Hyper-V environments, including verification of compute, storage, network, firewall, and other platform requirements. Administer and troubleshoot Linux operating systems, Kubernetes environments, and Rancher-managed workloads, as well as related container, virtualization, networking, storage, VPN, and application service issues. Use Windmill and other automation tools to improve deployment, validation, maintenance, and operational workflows; and improve reliability while reducing operational risk. Serve as an escalation point for complex or service-impacting issues, maintaining ownership of incidents, requests, changes, and problems through resolution or appropriate escalation. Coordinate with clients, vendors, and internal cloud, infrastructure, security, and networking teams, and document work, communications, and resolution details in ServiceNow. Create and maintain deployment procedures, troubleshooting guides, standards, and operational runbooks, while providing technical guidance and knowledge sharing to other engineers. Support platform testing, patching, upgrades, vulnerability remediation, lifecycle management, and standardization efforts. Participate in an on-call rotation and perform after-hours or weekend work as required for deployments, maintenance, upgrades, or critical incidents. Bachelor's degree or the equivalent work experience and/or military experience ~5-8 years of experience in platform operations, systems engineering, infrastructure engineering, DevOps, or a related field. ~ Advanced experience administering and troubleshooting Linux operating systems, along with hands-on experience deploying, operating, and supporting Kubernetes environments managed through Rancher. ~ Experience with VMware and Microsoft Hyper-V, working knowledge of AWS and Microsoft Azure infrastructure concepts and platform services within cloud and virtualization environments. ~3-5 years' experience with Palo Alto Networks firewalls or comparable enterprise platforms, Cisco routing and switching or comparable networking technologies, and strong networking fundamentals, including IPv4 addressing and subnetting, routing and next-hop determination, DNS, NAT, VLANs, firewall policies and requirements, VPNs, and connectivity troubleshooting. ~ Experience using Windmill or a comparable automation or workflow platform and ServiceNow for incident, request, change, and problem management. ~ Ability to troubleshoot across application, operating system, virtualization, cloud, and network layers. ~ Must be a US Citizen Direct hands-on experience with Palo Alto Networks firewalls and Cisco routing and switching technologies. Experience with a combination of Docker, Git, Bash, Python, PowerShell, Terraform, or similar technologies. Experience supporting immutable operating systems, edge platforms, or fleets of remotely managed Managed Services Gateways. Familiarity with monitoring, logging, observability, and CI/CD practices. Relevant Linux, Kubernetes, VMware, Microsoft, AWS, Azure, Cisco, or Palo Alto certifications. With our expertise AI-driven analytics, cloud solutions, cybersecurity, and next-gen infrastructure, we enable businesses to stay ahead in an ever-evolving digital world. Whether you're harnessing the power of Generative AI, architecting resilient digital ecosystems, or driving data-driven transformation, you'll be part of a team that is shaping the future. We aim to attract and hire top talent from all backgrounds, including underrepresented and marginalized communities. We encourage women, people of color, people with disabilities, and veterans to apply for open roles at Presidio. Diversity of skills and thought is a key component to our business success. At Presidio, speed and quality meet technology and innovation. Presidio is a trusted ally for organizations across industries with a decades-long history of building traditional IT foundations and deep expertise in AI and automation, security, networking, digital transformation, and cloud computing. Presidio fills gaps, removes hurdles, optimizes costs, and reduces risk. Presidio's expert technical team develops custom applications, provides managed services, and enables actionable data insights and builds forward-thinking solutions that drive strategic outcomes for clients globally. Applications will be accepted on a rolling basis. Presidio has a strong commitment to the community we serve and our employees. As an Equal Opportunity Employer, we strive to have a workforce that includes the community we serve. Presidio is an Equal Opportunity Employer Disability/Vets. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories. Presidio EEO Policy Statement is available here: Presidio is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to View email address on click.appcast.io is a VEVRAA Federal Contractor requesting priority referrals of protected veterans for its openings. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities