Account Manager

Account Manager

CLI Services is looking for a relationship-driven, detail-oriented, and solution-focused Account Manager to grow and manage customer relationships across commercial, industrial, municipal, and facility-based accounts. This is not a transactional sales role. It is a consultative account-management position for someone who understands how to listen to customers, identify needs, develop practical solutions, coordinate with internal teams, and follow through until the work is delivered, billed, and done right.

For more than 48 years, CLI Services has helped customers improve their facilities through lighting, electrical, sign, EV charging, controls, sustainability focused results, and life-safety solutions. We are a family-owned company with deep roots, strong values, and a growing footprint across the region. Our work helps customers lower costs, improve safety, upgrade infrastructure, and create better environments for the people who use their buildings every day.

CLI Services provides best-in-class electrical infrastructure solutions for commercial, industrial, municipal, and federal clients. Our services include lighting upgrades and retrofits, lighting maintenance, electrical service work, sign installation and repair, EV charging stations, controls, thermal imaging, mapping, sustainability solutions, and life-safety lighting services. We strive to be the A.R.T.I.S.T.S. of our industry: Above and Beyond. Relationship of all Stakeholders. Team Player. Integrity/Honesty. Solution Driven. Tenacity/Grit. Safety. Those values guide how we serve customers, support employees, solve problems, and build long-term partnerships.

As a Lighting Account Manager, you will own and grow an assigned book of business by building trusted relationships with existing and prospective customers. You will develop account plans, uncover opportunities, prepare proposals, coordinate orders, track progress, and serve as a key point of contact for customer needs. You will work closely with sales leadership, operations, project management, accounting, logistics, marketing, and technical service teams to ensure customers receive responsive service, accurate proposals, timely delivery, and high-quality results. The right person for this role is organized, proactive, technically curious, comfortable with follow-up, and energized by helping customers solve real facility and infrastructure challenges.

• Build and grow strategic accounts.
• Manage customer relationships from first conversation through follow-through.
• Prepare proposals, quotes, and orders with accuracy.
• Coordinate across teams to deliver results.
• Stay sharp and solution-driven.

In this role, success means building trust, growing revenue, and helping customers move from need to solution with confidence.

• Achieving assigned annual sales and revenue goals.
• Building a strong proposal pipeline and meeting proposal activity targets.
• Responding to new estimate requests within 24 hours.
• Maintaining accurate and timely proposal, order, and customer data.
• Following up consistently after the sale and maintaining strong customer contact.
• Receiving positive feedback from customers and internal team members.
• Protecting margins by clearly understanding project scope, materials, timing, and customer expectations.

Required Qualifications:

• At least 3 years of sales, account management, customer relationship, or technical experience in energy-efficient lighting, electrical maintenance, facility services, construction, or a related contractor environment.
• Associate's degree, bachelor's degree, or equivalent trade/industry experience.
• Demonstrated ability to take initiative and work independently without close supervision.
• Strong consultative selling, problem-solving, and customer-service skills.
• Excellent organization, time management, and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office, Outlook, CRM/account-management software, and the ability to learn company systems such as Sage.
• Valid driver's license and ability to visit customer sites as needed.

Working Environment and Physical Requirements:

• This position operates in a hybrid working environment, with approximately 80% of time spent in an office setting and 20% of time spent in the field. The role requires the ability to perform both sedentary office duties and occasional field-related physical activities.
• While in the office, the employee must be able to remain in a stationary position for extended periods, use a computer and other office equipment, type, view monitors, participate in meetings, communicate clearly, and perform tasks involving repetitive motion. The employee may occasionally be required to stand, walk, bend, reach, or lift office materials weighing approximately 10–25 lbs.
• While in the field, the employee may be exposed to active jobsite environments and must be able to safely navigate construction, electrical, or maintenance work areas. Field activities may require standing, walking, bending, kneeling, crouching, climbing ladders or stairs, and working in tight or confined spaces. The employee may occasionally lift, push, pull, or carry materials and equipment weighing up to 50 lbs.
• Key physical requirements include stamina, mobility, balance, manual dexterity, hand-eye coordination, visual acuity, and the ability to distinguish color-coded materials or wiring when necessary. Field conditions may include exposure to varied weather, uneven surfaces, active equipment, noise, and other jobsite conditions. The employee must be able to follow all safety procedures and use appropriate personal protective equipment when required.

The ideal candidate is someone who:

• Enjoys building long-term customer relationships.
• Can translate customer needs into practical lighting, electrical, or facility solutions.
• Is comfortable owning follow-up and keeping details moving.
• Works well with operations, project managers, technicians, accounting, and leadership.
• Is motivated by goals, but grounded in service.
• Communicates clearly, professionally, and consistently.
• Has the grit to solve problems and the humility to work as part of a team.
• Believes safety, integrity, and quality matter.

At CLI, you will join a company with deep experience, strong values, and real momentum. You will have the opportunity to represent practical, high-impact solutions that help customers save energy, improve safety, modernize facilities, and reduce operational headaches. This is a great opportunity for someone who wants to grow with a company that is big enough to handle complex customer needs, but still personal enough to care about relationships, follow-through, and doing the job right.