Loan Operations Specialist

Loan Operations Accounting Specialist

The position of Loan Operations Accounting Specialist is responsible for performing routine and intermediate duties related to consumer, commercial, Ag, and real estate loans; processes consumer, commercial, Ag, and real estate loan payments and advances on lines of credit; boards loans on the Bank's core system; maintains appropriate files and records; and promotes business for the Bank by maintaining good customer relations and referring customers to appropriate staff for new services. The position of Loan Operations Accounting Specialist ensures schedules and deadlines are met, coordinating with other departments as needed, and also is required to be fully knowledgeable and skilled in all areas of servicing loans and is expected to provide leadership, training, and support to less experienced loan servicing specialists and other staff members.

Assures compliance with all Bank policies and procedures and all applicable state and federal banking regulations.

Primary Responsibilities and Duties:

• Communicate with lenders and administrative assistants regarding loan servicing inquiries.
• Research information from credit files and loan history when instructed.
• Maintain Bank issued Letters of Credit records.
• Analyze and process all incoming draws, review documentation for proper approvals, and make loan disbursements in accordance with contracts.
• Place accounts into non-accrual or charge-off loan status when instructed.
• Produce a monthly charge-off accounting report and distribute it to the appropriate staff.
• Process non-accrual/charge-off loan payments.
• Process loan maintenance requests.
• Board completed loans, leases, and Letters of Credit on the Bank's core system.
• Apply payments and research offages.
• Balance the Loan Transfer General Transfer Account daily.
• Process automatic payment setup, modifications, and deletion.
• Process the cash management setup, modification, and deletion per loan sweep contracts.
• Print loan/lease coupon books as necessary.
• Correct any loan accounting system errors as necessary.
• Assist customers and loan officers by responding to routine inquiries about account balances, loan balances, pay-off requests, and service requests.
• Provide effective customer service and assists in resolving problems within given authority.
• Maintain current knowledge of loan accounting policies and procedures
• Process consumer, commercial, and real estate loan payments and pay-offs, and online, Proof 21 or other payment exceptions (rejects)
• Print, sort, distribute and mail daily and monthly loan reports, notices, and statements to applicable departments or customers.
• Calculate and provide loan pay-off amounts for all types of loans for outside third parties.
• Responsible for cross-training loan operations staff in loan accounting functions.
• Other duties as assigned

Position Requirements:

• Adhere to First National Bank's Shared Core Values
• Must follow and maintain knowledge of policies and procedures and recognize the necessity for strict customer confidentiality.
• Patient, positive attitude, attention to detail, good organizational and problem-solving skills
• Maintain regular, predictable attendance.
• Excellent phone communication skills
• Confidentiality
• Ability to work as a team
• Comfortable with Common Technology, especially Microsoft Excel and Word
• 8 AM - 5 PM Monday - Friday