General Manager

GENERAL MANAGER

Under the direction of the District Manager, the General Manager oversees the daily operations of a convenience store /gas station.

Responsible for all employment and personnel, merchandising, inventory control, financial management and cash handling, and controlling loss prevention. The General Manager will provide leadership and direction to ensure excellent customer service and efficient and cost-effective operations. The position requires professional-level abilities to apply a wide range of store administration and management activities to make the store functional and efficient.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following. Other duties may be added to, changed, or deleted at the sole discretion of management.

• Exercises broad independence in providing oversight, management, and direction of the overall operational activities of the gas station/convenience store.
• Ensure high-quality customer service.
• Provides scheduling and supervision of employees.
• Ensure consistent, compliant, and profitable operations at the station, with the goal of increasing profits over time.
• Interacts and compares shops with multiple vendors for food, drinks, tobacco products, and merchandise.
• Implements and maintains inventory control systems, ensuring appropriate stock levels to meet daily needs.
• Monitor fuel levels and any alarms.
• Promotes monthly sales and specials based on Store objectives to achieve sales targets.
• Manage customer complaints and oversee the resolution of these complaints.
• Ensure that all local, state, and federal requirements for the lawful operation of the gas station are met by all employees and customers. Ensure that safety protocols required for gas stations are always followed.
• Ensure that security protocols, such as maintaining small amounts of cash on premises, are always followed.
• Encourages, assists, and trains employees to become a motivated sales force and meet Store goals through regular on-the-job training, staff meetings, walkthroughs, and audits.
• Directs the preparation of all required and appropriate reports for payroll, bank deposits, auditing functions, etc., and ensures they are prepared in an accurate and timely manner.
• Reviews all reports to analyze and improve projections of sales and profits to meet budget targets.
• Helps coordinate the maintenance and upkeep of the store, ensuring safe and sanitary conditions of all public/private areas.
• Improve employee productivity/customer service, maintain, and increase revenue, create and manage expenses according to inventory/payroll budgets and always ensure positive customer experiences.
• Ensures compliance with all applicable laws, policies, and procedures regulating tobacco and alcohol products.
• Ensures compliance with all stores operating policies and procedures.
• Must be able to work early mornings, evenings, and weekends and requires open availability.

COMPETENCIES

To perform the job successfully, an individual should demonstrate the following competencies:

• Analytical - Synthesizes complex or diverse information.
• Attendance/Punctuality - Is consistently at work and on time.
• Communication - Must have exceptional people skills. Able to communicate effectively with any customer and employees at all levels.
• Customer Service - Manages difficult or emotional customer situations.
• Delegation - Must be able to direct supervisory and front-line staff in the course of their duties and delegate duties to specific individuals to ensure company standards are maintained at the highest levels in accordance with company policies and procedures.
• Ethics - Treat people with respect; inspire the trust of others; work with integrity and ethics; uphold organizational values.
• Interpersonal Skills - Maintains a high level of confidentiality.
• Leadership - Inspires and motivates others to perform well.
• Management - Manages and coordinates the day-to-day operation of the department. Reports to senior management on the progress and effectiveness of the department and provides regular reports and recommendations to senior management.
• Managing People - Provides regular performance feedback.
• Motivation - Must be self-motivating and able to motivate employees at all levels to achieve the company's long and short-term goals.
• Organization - Must be able to formulate plans, establish goals and produce measurable results to achieve those goals as approved by the General Manager. Able to direct employees and utilize available resources to overcome problems as they arise.
• Organizational Support - Follows policies and procedures.
• Problem-Solving - Identifies and resolves problems in a timely manner.
• Professionalism - Follows through on commitments.
• Quality Management - Demonstrates accuracy and thoroughness.
• Safety and Security - Observe safety and security procedures; Uses equipment and materials properly.
• Teamwork - Contribute to building a positive team spirit.
• Written Communication - Writes clearly and informatively.

EXPERIENCE

High School or GED; some college preferred; Previous convenience store/gas station experience desirable. Must be at least 18 years of age.

BACKGROUND CHECK

Candidates are required to pass background check and drug test criteria as a condition of promotion or hire to this position unless otherwise prohibited by state law.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ENVIRONMENTAL CONDITIONS

The employee is subject to inside environmental conditions, protection from weather conditions, but not necessarily from temperature changes. The employee is subject to both environmental conditions; work activities occur both inside and outside. The employee is subject to extreme cold temperatures below 32 degrees for periods of time. The employee is exposed to hazards which includes a variety of physical conditions, such as moving mechanical parts, electrical current, exposure to high heat of chemicals. The employee is subject to one or more of the following conditions: fumes, odors, dust, mist, gases or poor ventilation.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; use hands to handle or feel; reach with hands and arms and be able to communicate. The employee is frequently required to walk; stoop, kneel, crouch, and push. The employee is occasionally required to sit and climb or balance. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.