Service Dispatcher

Job Description

Job Description

We are seeking a motivated, self-driven, enthusiastic individual that wants to be a team player in a full-time dispatch position. You will be dispatching service technicians to service calls and routine maintenance as required.

Entech Sales and Service LLC - a proven industry leader in Energy Management, Building Automation, Access Control / Digital Video Management Systems, Commercial Air Conditioning (HVAC) and Portable / Rental Generators has an immediate opening for an experienced Service Dispatcher.

Entech is proud to be the one stop shop for all of our customers facility needs in Texas. Our goal is to provide the highest level of service on Commercial and Industrial properties. Entech is nationally recognized as a leading source for Commercial Building Systems support. With hundreds of clients nationwide, we are one of America's premier Service Providers. We are constantly seeking the finest professionals in the business to join our team at all locations. We are committed to hiring only individuals who pride themselves on setting quality standards for the industry.

In addition to steady work, safer working conditions and excellent wages, Entech provides a benefits package that is among the best in the industry. Our comprehensive benefits encourage our employees and their families to build a life long relationship with us.

• Competitive Salary
• Dental Plan, Vision Plan and Health insurance
• Prescription drug plan
• Life Insurance
• Short-term disability
• 401(k) savings plan
• 401(k) Match
• Vacation\PTO Pay
• Incentive programs
• Employee Owned

Essential Functions and Duties:

• Responsible for processing work orders including phone/digital receiving of service requests, data entry, and maintaining correspondence with customers.
• Answer service calls and take down all necessary information and give to the proper technician
• Dispatch service calls that apply to your techs – follow through on all calls to make sure all paperwork is completed properly
• Know the location of each assigned tech and what assignment they are working on
• Maintain and develop customer relations to drive customer satisfaction by reviewing customer and provider solutions to questions/concerns as well as responding to special requests.
• Make appointments
• Work with your techs to complete their weekly assignments
• Update at meetings on all jobs that have been assigned to one of your techs
• Backup for reception
• Backup other dispatchers
• Filing

Qualifications:

• High School graduate or equivalent
• Have knowledge of Microsoft Office, Google Docs, etc
• Regular attendance and a regular work schedule is an essential function of this job

Please visit our website at: entechsales.com for more information on our company.

Entech Sales & Service LLC is proud to be the one stop shop for all of our customers facility needs in the State of Texas and beyond. Our goal is to provide the highest level of service on Commercial and Industrial properties. Entech is nationally recognized as a leading source for Commercial Building Systems, CCTV Systems, HVAC, Plumbing, Electrical, Generators and Rental HVAC and Power Equipment. With hundreds of clients nationwide, we are one of America's premier Service Providers.

Company Description

Entech Sales & Service LLC is proud to be the one stop shop for all of our customers facility needs in the State of Texas and beyond. Our goal is to provide the highest level of service on Commercial and Industrial properties. Entech is nationally recognized as a leading source for Commercial Building Systems, CCTV Systems, HVAC, Plumbing, Electrical, Generators and Rental HVAC and Power Equipment. With hundreds of clients nationwide, we are one of America's premier Service Providers.