Practice Assistant

Job Description

Job Description

Are you an organized, compassionate professional looking to make a meaningful difference in patient care? Mass General Brigham relies on high-performing teams to drive groundbreaking medical discoveries and exceptional care. As a not-for-profit organization, we are dedicated to patient care, research, teaching, and community service. We invite you to join our dynamic team and experience what it means to be part of a world-class healthcare mission!

Your Day-to-Day Impact

• Patient Experience: Greet and assist patients with empathy, schedule appointments, and manage smooth check-in and check-out processes.

• Operational Support: Answer routine phone inquiries, process patient billing forms, handle co-payments, and accurately update patient medical records.

• Clinical Coordination: Screen and manage important messages regarding prior authorizations, provider questions, prescription refills, and lab test results.

• System Leadership: Act as a "Super User" for scheduling, registration, and billing systems, providing valuable training and assistance to your peers.

• Advanced Duties: Depending on your competency level, you may take on specialized functions such as surgical scheduling and calendar blocking.

What You Bring to the Table

• Education & Experience: You have a High School Diploma (or equivalent) and bring 2 to 3 years of essential office experience.

• Technical Skills: You are highly proficient in the MS Office Suite and comfortable mastering multi-line phone systems and standard office equipment.

• Communication: You possess excellent written and verbal communication skills to correspond effectively with patients, providers, and peers.

• Organization: You have exceptional time-management skills, enabling you to juggle multiple tasks effectively, independently solve routine issues, and follow established clinical protocols.

salary: $24 - $26 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School

Responsibilities

-Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
-Make patient appointments and maintain appointment records.
-Greet and assist patients.
-Answer telephones, assist callers with routine inquiries, and schedule appointments.
-File materials in patient folders and print appointment schedules.
-Process patient billing forms and scan documents to patient medical record/LMR.
-Call for patient medical records and laboratory test results.
-Open and distribute unit mail or faxes.
-Type forms, records, schedules, memos, etc., as directed.
-May be required to accept co-payments.
-Handles, screens and/or takes messages related to prior authorizations,
-provider questions, prescription refills, and test results.
-Acts as "Super User" for scheduling, registration and billing systems.
-Provides assistance and training to others in these areas.
-May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.

Skills

• Organizational Skills
• Handling Confidential Information
• Multi-tasking
• Oral Communication
• Scheduling Appointments
• Written Communication
• Systems Support
• Scheduling
• Maintaining Calendars
• Answering Phones
• Microsoft Office

Qualifications
• Years of experience: 2 years
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on ziprecruiter.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.