PAS Supervisor - ED

Patient Access Supervisor Tampa Bay area On-Site role $25.00-$29.00 per hour Contract-to-hire, 6 months Schedule: Tues-Sat, 8:30am-5pm ABOUT THE ROLE Our client, a large healthcare system in the Tampa Bay area, is seeking an experienced Patient Access Supervisor to oversee Emergency Department (ED) registration operations at a major acute care hospital, as well as provide supervisory support to two offsite ED locations approximately 30 minutes from the main facility. This contract-to-hire position requires a hands-on leader with a strong background in ED or urgent care registration, revenue cycle management, and the ability to drive accountability and high performance across a team. The Patient Access Supervisor will play a critical role in ensuring efficient patient registration, compliance with healthcare regulations, and the delivery of excellent service to patients and staff. WHAT YOU’LL DO Supervise and lead a team of approximately 25 Patient Access/Registration staff across the main ED and two offsite ED locations Monitor and manage daily KPIs including collections, denial rates, registration accuracy, and work queue activity Maintain and review departmental reports; proactively identify and address workflow gaps Participate in staffing coverage, stepping in directly when call-outs occur to ensure uninterrupted operations Conduct performance management activities including scheduling, time tracking, mentoring, coaching, and progressive discipline Train and evaluate staff, coordinating education sessions to maintain high accuracy standards and reduce denials and write-offs Ensure compliance with payer guidelines, CMS, EMTALA, HIPAA, and organizational policies and procedures Partner with ancillary departments and support staffing coordination needs Stay current with managed care changes and communicate relevant updates to the team WHAT YOU BRING Minimum 2+ years of supervisory or team lead experience in a healthcare setting 3–5 years of Revenue Cycle Management (RCM) experience Direct experience working in an Emergency Department or Urgent Care setting Demonstrated ability to manage KPIs, work queues, and team performance metrics Proficiency with EMR systems and Microsoft Office suite Knowledge of insurance, authorizations, denials, and financial clearance processes Strong communication, problem-solving, and customer service skills Ability to step into coverage roles as needed and adapt to changing priorities High School Diploma or GED required; Associate’s Degree preferred (RHIT or RHIA accepted) Field of study: Business, Accounting, Finance, Health Administration, Nursing, or related field Certified Healthcare Access Associate (CHAA) via NAHAM preferred Certified Revenue Cycle Representative (CRCR) via HFMA preferred #J-18808-Ljbffr Medasource