Guest Service Representative | Employee Housing Available | Up to $22/Hour

Guest Service Representative

Reports To: Guest Service Manager / Assistant General Manager / General Manager

About Starlite Yellowstone, Tapestry Collection by Hilton: Looking for an adventure in Yellowstone? Join the team at Starlite Yellowstone, Tapestry Collection by Hilton. Employee housing may be available for eligible team members, along with Hilton travel benefits, career growth opportunities, and the chance to live and work just steps from Yellowstone National Park.

Starlite Yellowstone, Tapestry Collection by Hilton is a newly reimagined lifestyle hotel located steps from the West Entrance of Yellowstone National Park. Following a complete down-to-studs renovation, the property now features approximately 133 modern guest rooms and amenities designed to reflect the rugged beauty and spirit of the Yellowstone region.

As part of Hilton's Tapestry Collection, Starlite Yellowstone offers guests a distinctive sense of place inspired by the surrounding landscape and brought to life through authentic Montana hospitality. Our team is committed to delivering memorable experiences that inspire every guest's heartfelt desire to return.

Managed by Vista Host Management & Development Company, Starlite Yellowstone is proud to be part of a growing portfolio of hotels dedicated to operational excellence, strong team culture, and exceptional guest service.

Distinctly Yellowstone. Authentically Montana.

Position Summary

The Guest Service Representative serves as the primary point of contact for guests throughout their stay and plays a critical role in delivering exceptional hospitality experiences. This position is responsible for guest check-in and check-out procedures, responding to guest requests, coordinating with hotel departments, and ensuring smooth front desk operations.

Successful candidates bring a strong service mindset, attention to detail, and the ability to create welcoming and memorable guest interactions while following established hotel policies and Hilton brand standards.

Who Is This Position For?

The Guest Service Representative role is best suited for someone who:

• Enjoys interacting with people and creating positive guest experiences
• Communicates clearly and professionally with guests and team members
• Thrives in a fast-paced environment and can manage multiple priorities
• Takes ownership of guest concerns and works proactively to resolve issues
• Demonstrates reliability, professionalism, and a strong team mindset

Why Join Our Team?

Competitive hourly pay with opportunities for advancement

Vacation / Sick / Bereavement / Holiday Pay

Health, Vision, and Dental Insurance

Life and Short-Term Disability Insurance

401(k) Retirement Plan

Employee travel discounts at Hilton and Vista Host properties

Employee housing may be available for eligible team members

Complimentary Employee Assistance Program (personal and professional support)

Opportunities for career growth within Vista Host's expanding portfolio

Duties and Responsibilities

Deliver exceptional guest service while creating a welcoming and professional first impression of the hotel

Greet guests, complete check-in and check-out procedures, issue room keys, and assign rooms accurately and efficiently

Provide information regarding hotel amenities, services, and local attractions in the Yellowstone region

Process payments, verify credit authorizations, and follow hotel cash-handling and credit policies

Respond promptly and professionally to guest requests, concerns, and service issues

Coordinate with housekeeping, maintenance, and other departments to ensure guest needs are met

Maintain accurate guest records and reservations in the property management system

Answer and route internal and external phone calls according to hotel standards

Maintain organized shift logs to ensure clear communication between shifts and departments

Support quality assurance standards for front office operations and Hilton brand requirements

Maintain cleanliness and organization of the front desk, lobby, and guest coffee areas

Assist with reservations, modifications, and cancellations through phone, online, and in-person channels

Take ownership of guest recovery situations and ensure concerns are resolved to the guest's satisfaction

Assist other departments as needed and perform additional duties as assigned

Position Requirements

Must be able to communicate effectively in English, both verbally and in writing

Prior customer service, hospitality, retail, tourism, or guest-facing experience preferred but not required

Ability to stand for extended periods during shifts

Ability to lift up to 20 pounds occasionally

Ability to work independently while maintaining strong teamwork with other departments

Must be able to work evenings, weekends, and holidays as required by hotel operations

Equal Opportunity Employer: Vista Host Management & Development Company is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.