Patient Care Technician | Shift 4x10 Days

Patient Services Representative - Primary Care (Temp to Perm)

Program Type: Non-Clinical

Important Notice: This is a Temp to Hire contract only candidates interested in converting to a permanent staff position will be considered.

Location: Primary Care clinic in Plumsteadville, PA

Schedule: Weekly schedule includes 1 late shift of 12:00 PM - 8:30 PM, 3 shifts ranging from 7:45 AM - 5:30 PM, Saturdays alternating every 4 weeks (8:00 AM - 12:00 PM). Will leave early on Thursdays when working a Saturday to maintain 40 hours. Schedules are available 2 weeks out.

Sample Schedule:

• Monday: 7:45 AM - 4:15 PM
• Tuesday: 8:00 AM - 4:30 PM
• Wednesday: 12:00 PM - 8:30 PM
• Thursday: 9:00 AM - 5:30 PM
• Friday: 7:45 AM - 4:15 PM

Interview Process: Interview will be conducted via Microsoft Teams.

Position Overview:

Patient Service & Scheduling:

• Answering patient calls and handling inquiries promptly, following protocols and service standards
• Scheduling appointments (in person or by phone), confirming details, and rescheduling or canceling as needed
• Managing patient arrival and departure activities collecting copays, obtaining insurance cards, signatures, and referrals, and updating records in the EMR
• Communicating wait times and patient flow to both patients and staff

Financial & Administrative Tasks:

• Verifying patient demographics, insurance eligibility, and benefits
• Obtaining pre-authorizations, referrals, and coordinating benefits

Regulatory & Compliance:

• Ensuring compliance with federal, state, and local regulations
• Maintaining patient confidentiality and safety

Customer Experience:

• Anticipating patient needs and resolving issues promptly
• Building positive relationships with patients, visitors, and staff

Training:

• 4-day EPIC training held Tuesday through Friday, 9:00 AM - 5:00 PM
• New hire must pass an assessment at the end of the training week
• 15-minute HIPAA training module required