Customer Service Representitive

Customer Service & Sales Representative / Dispatcher

Mr. Handyman of Lowell, Andover & Haverhill | Tyngsboro, MA

Monday-Friday | Part time or full time available

$16-$20 per hour, based on experience

Are You Great With People - and Great at Getting Things Done?

Mr. Handyman is looking for a Customer Service & Sales Representative to join our growing team.

We're looking for someone who can do more than simply answer the phone. The right person will be friendly, confident, organized, motivated by sales, and comfortable talking with homeowners about their repair and improvement needs.

Construction or home-improvement experience is strongly preferred, but we are willing to train the right person who has a strong sales and customer-service background and a willingness to learn.

If you enjoy helping people, solving problems, staying organized, and turning inquiries into booked jobs, this could be a great fit.

What You'll Do
• Answer inbound calls and respond to customer inquiries with professionalism and enthusiasm.
• Listen carefully to customers, understand their needs, and help identify the right service.
• Schedule estimates and jobs while keeping our service professionals productive.
• Follow up with leads and customers to increase booked jobs and maintain strong customer relationships.
• Communicate appointment details, pricing information, and expectations clearly.
• Coordinate schedules between customers, technicians, and office staff.
• Maintain accurate customer information, notes, and job details in our CRM.
• Handle customer questions and concerns and work toward a positive resolution.
• Help maximize opportunities from incoming leads and generate repeat business.
• Support the team in delivering the Mr. Handyman Done Right Promise.
• Keep the office organized and help ensure each day runs smoothly.

What We're Looking For

Required:
• Minimum 1 year of experience in sales, customer service, or a related customer-facing position.
• Excellent communication and phone skills.
• Comfortable talking with customers and confidently asking for the appointment or sale.
• Strong organizational skills and attention to detail.
• Ability to multitask and prioritize in a fast-paced environment.
• Comfortable using computers, CRM systems, scheduling software, and email.
• Positive attitude and professional demeanor.
• Dependable, responsible, and willing to learn.
• Ability to work independently while being a strong team player.

Strongly Preferred:
• Experience in construction, remodeling, home improvement, handyman services, property maintenance, or a related industry.
• Experience selling home services or working with homeowners.
• Experience scheduling technicians, contractors, or service professionals.

Don't have construction experience? That's okay. If you have at least one year of solid sales/customer-service experience, are comfortable on the phone, learn quickly, and have the right attitude, we are willing to train the right person.

The Person Who Will Succeed Here
• Enjoys talking to people and genuinely likes helping customers.
• Is confident without being pushy.
• Can stay calm when things get busy.
• Naturally follows up instead of waiting for customers to call back.
• Is comfortable selling the value of quality workmanship and service.
• Can juggle multiple calls, schedules, and customer needs without losing track.
• Takes ownership and doesn't need to be reminded to get things done.
• Understands that great customer service and sales go hand in hand.

Pay & Benefits
• Based on experience.
• No weekends
• Paid holidays and vacation.
• Supportive, team-oriented work environment.
• Benefits include PTO, Simple IRA, Aflac, and dental.

If you're a people person who enjoys sales, customer service, and making things happen - we'd love to hear from you. Apply today!

You are applying to work for a franchise owner of Mr. Handyman, not Mr. Handyman SPV LLC or any of its affiliates. If hired, the franchise owner will be your only employer. Franchise owners are independent business owners who are solely responsible for their own wage and benefit programs, which can vary among franchise owners. This job description is intended to describe the general nature and level of work performed by employees in this position and is not an exhaustive list of all responsibilities, duties, and qualifications.