Outreach Coordinator

JOB DESCRIPTION

OUTREACH COORDINATOR

JOB TITLE: Outreach Coordinator REPORTS TO: Outreach Director HOURS/WEEK: Full Time FLSA DESIGNATION: Exempt STAFF CATEGORY: Outreach and Care ILLUMINATE’S MISSION: We are called to love all people, make disciples, and empower them to be on mission for God. ILLUMINATE’S VISION: Our vision is to be a “city on a hill” where the broken, hurting, and searching are drawn to the light and love of Jesus. SUMMARY OF POSITION: The Outreach Coordinator supports the execution and administration of Illuminate Community Church’s outreach and care ministries. Working under the direction of the Outreach Director, this role coordinates volunteers, events, communications, ministry resources, and follow-up processes that help the congregation share the gospel, serve the community, and compassionately care for others. The Outreach Coordinator assists with community outreach initiatives, the Food Truck Ministry, the volunteer-led Global Outreach Committee, care and recovery ministries, benevolence administration, and counseling-resource coordination. This position helps ensure that these ministries are organized, communicated, documented, and carried out with excellence.

STRENGTHS AND ABILITIES

Relational Connector: Builds trust and positive relationships with congregants, volunteers, staff, community partners, and ministry participants. Compassionate Communicator: Listens well, responds with empathy, and helps connect people with appropriate ministry or professional resources. Organized Executor: Coordinates multiple events, projects, communications, and administrative details with consistent follow-through. Collaborative Team Member: Works effectively with staff, ministry leaders, volunteers, and community organizations. Service-Oriented Problem Solver: Anticipates needs and responds resourcefully to ministry challenges. Adaptable Coordinator: Remains flexible and composed as schedules and ministry priorities change. Discreet and Dependable: Handles sensitive information appropriately and demonstrates sound judgment and accountability. RESPONSIBILITIES - Specific responsibilities include but are not limited to: Coordinate the day-to-day execution of outreach initiatives, events (Serve Month), projects, and serve opportunities under the direction of the Outreach Director. Assist with Food Truck Ministry scheduling, volunteer communication, logistics, supplies, documentation, and follow-up. Serve as a source of outreach information for weekend services, volunteers, and ministry leaders. Maintain accurate outreach information for printed materials, the church website, internal communication platforms, and available serve opportunities. Promote upcoming outreach opportunities and coordinate outreach participation in the Welcome Lunch and other church environments. Maintain regular communication with designated community partners and assist with partnership events, requests, and follow-up. Help identify potential outreach opportunities and partnerships for consideration by the Outreach Director. Provide administrative, scheduling, communication, and logistical support to the volunteer-led Global Outreach Committee. Assist with committee meetings, ministry updates, events, trips, volunteer communication, documentation, and approved promotional activities. Track global outreach expenses and budget activity and communicate questions or anticipated variances to the Outreach Director. Recruit, onboard, schedule, communicate with, and support volunteers serving throughout outreach and care ministries. Maintain accurate volunteer rosters, schedules, training records, background-check information, and required documentation. Assist with volunteer orientations, training opportunities, resources, and ongoing encouragement. Help volunteers connect with appropriate opportunities based on their interests, gifts, availability, and ministry requirements. Promote a healthy volunteer culture characterized by spiritual growth, relational connection, ownership, excellence, safety, and accountability. Care and Support Ministry Coordination Provide administrative and logistical support for Celebrate Recovery, Stephen Ministries, GriefShare, and other assigned care ministries. Assist ministry leaders with scheduling, communications, participant materials, volunteer coordination, supplies, and follow-up. Receive care requests with compassion and discretion and route them to the Outreach Director, a pastor, a trained care provider, or another appropriate resource. Maintain current information regarding vetted, independently licensed counselors and other professional and community care resources. Assist with the intake, documentation, scheduling, and follow-up of benevolence requests while referring assistance decisions to authorized leaders. Maintain appropriate boundaries between church-based care and licensed clinical care and follow applicable safety, confidentiality, and mandatory-reporting requirements. Assist with the coordination and execution of weddings and funerals, including scheduling, communication, facility logistics, materials, and volunteer support, under the direction of the Outreach Director and pastoral staff. Ministry Operations Assist the Outreach Director with annual ministry plans, calendars, goals, budgets, and project timelines. Maintain organized ministry records, contact lists, forms, calendars, supplies, and follow-up systems. Track participation, volunteer engagement, event outcomes, expenses, and other information needed for ministry evaluation. Prepare routine reports, ministry updates, volunteer communications, and meeting materials. Process approved purchases, reimbursements, registrations, and invoices in accordance with church procedures. Help ensure that outreach and care activities comply with applicable Finance, HR, safety, confidentiality, and communication policies. Participate in weekend services, required staff meetings, holiday services, special events, and broader church initiatives as assigned. Maintain a flexible work schedule that may include evenings and weekends based on ministry needs.

MEASURES OF SUCCESS

Outreach events, serve opportunities, and ministry projects are organized, communicated, and executed effectively. Volunteers receive timely information, appropriate training, dependable support, and meaningful opportunities to serve. The Food Truck Ministry and other assigned initiatives operate with adequate volunteer coverage, appropriate resources, and effective follow-up. Community partners experience reliable communication and healthy collaboration with Illuminate Community Church. Care, recovery, benevolence, and counseling-resource ministries receive dependable administrative and logistical support. Care and benevolence requests are handled promptly, compassionately, confidentially, and in accordance with established procedures. Ministry records, calendars, communications, volunteer data, and expense information remain accurate and current. The Outreach Director receives reliable operational support that advances approved ministry goals and priorities.

QUALIFICATIONS

Knowledge of: The mission of the local church and principles of evangelism, discipleship, compassionate care, and community engagement Volunteer coordination, event planning, customer service, and administrative practices Microsoft Office applications, church management systems, and digital communication tools Basic budgeting, expense tracking, recordkeeping, and organizational systems Appropriate confidentiality, safety, and ministry-care boundaries Demonstrated competency in: Coordinating events, projects, volunteers, schedules, and ministry details Communicating clearly and professionally through verbal, written, and digital channelsBuilding positive relationships with volunteers, staff, congregants, and community partners Managing multiple priorities with accuracy, organization, and follow-through Maintaining confidential records and exercising sound judgment Ability to: Work independently within established direction, policies, and authority Recognize matters that require escalation to the Outreach Director or another designated leader Remain flexible and effective in a fast-paced ministry environment Work evenings, weekends, and holidays as ministry responsibilities require Personal Qualifications: A dynamic and growing relationship with Jesus Christ A commitment to prayer, personal spiritual growth, and biblical servant leadership Demonstrates humility, integrity, emotional maturity, dependability, and teachability Passion for outreach, evangelism, compassionate service, and helping people take next steps toward Jesus Relationally engaging, approachable, collaborative, and service-oriented Education and/or Experience: Associate or bachelor’s degree preferred; equivalent relevant experience may be considered Three or more years of relevant ministry, nonprofit, administrative, event, or volunteer‑coordination experience preferred Experience working in a multi-staff church, nonprofit, or service-oriented environment preferred

PROFESSIONAL COMPETENCIES

Maintains strict confidentiality and sound judgment when handling sensitive information. Demonstrates strong verbal and written communication skills. Works effectively in a team-oriented environment. Displays initiative, reliability, adaptability, and strong organizational skills. Manages multiple responsibilities while maintaining attention to detail and professionalism. Functions effectively in both administrative and public-facing ministry settings.

SPIRITUAL AND CHARACTER QUALIFICATIONS

A committed follower of Jesus Christ whose life reflects biblical character and aligns with Illuminate Community Church’s Statement of Faith, Position Statements, and Staff Handbook. Demonstrates personal and professional integrity, striving to live above reproach. Supports a Christ-centered work environment and contributes positively to staff unity. Serves as a Christlike example to the church body, fellow staff, and broader community. Demonstrates humility, teachability, and a servant-hearted approach to ministry.

ADDITIONAL EXPECTATIONS

Supports and participates in the overall ministry and mission of Illuminate Community Church. Attends required staff meetings and church events, including Easter and Christmas, as requested. Performs other duties as assigned to support the effectiveness of the ministry and staff team.

PHYSICAL DEMANDS:

Regularly alternates between sitting, standing, moving throughout the workplace, and viewing computer screens. Occasionally lifts or carries items weighing up to 20 pounds. Must be able to perform the essential functions of the position, with or without reasonable accommodation. #J-18808-Ljbffr Illuminate Community Church