Guest Services Associate (Temporary Position)

Guest Services AssociateA Guest Services Associate ensures a welcoming, organized, and enjoyable experience for all guests attending Legacy Arena events. This role includes supporting box office operations, assisting with seating and directions, and providing high-level service to VIPs, suite guests, and special visitors.Pay Grade: $16.50 per hourTerms of Employment: Temporary Work - Must be at least 16 years of age. Educational Level: High School or College Student Certification/License Required: NoneKey Responsibilities:Greet guests warmly and provide directions to seating areas, restrooms, concessions, and exitsScan and verify tickets, assist with seating, and manage crowd flow in assigned sectionsSupport box office operations, including ticket sales, will call, and resolving ticketing issuesAssist VIPs, suite holders, and special guests with entry, seating, and personalized serviceMonitor guest areas to ensure safety, cleanliness, and adherence to venue policiesRespond to guest questions, concerns, or issues in a professional and timely mannerProvide support during emergencies by following venue procedures and guiding guests safelyCollaborate with event staff and security to maintain a smooth and organized environmentHospitality & Suite Support: Welcome guests to premium seating areas and hospitality suitesCheck credentials and ensure proper access to restricted areasAssist with guest needs in suites, including directions, basic service support, and coordination with catering staffMaintain a clean, organized, and professional appearance in VIP areasSkills & Qualifications:Strong customer service and communication skillsProfessional, friendly, and approachable demeanorAbility to remain calm and helpful in high-traffic, fast-paced environmentsProblem-solving skills and attention to detailTeam-oriented with the ability to follow directions and venue proceduresFlexible availability, including evenings, weekends, and holidaysAbility to stand and walk for extended periodsPreferred (Optional): Previous experience in customer service, hospitality, or event staffingExperience handling ticketing systems or guest relationsExperience working with VIP or high-profile guestsApplication Procedures: Applicants should attach a cover letter stating their specific area of interest. Applicants should complete an application at (Click on "Employment" then "Job/Vacancies/Postings" to link to classified application.) Douglas County School System