Night Auditor/Front Desk - Full Time

Job Description

Job Description

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Position Summary

This full time position combines front desk service with night audit responsibilities. The schedule is five shifts per week: two overnight shifts as Night Auditor and three morning or afternoon shifts as Front Desk Agent. The role welcomes guests, keeps the front desk running smoothly, and completes the nightly audit to close the hotel's financial day accurately.

Schedule

• Two overnight shifts per week as Night Auditor, [insert shift hours].
• Three shifts per week at the front desk, morning or afternoon, [insert shift hours].
• Weekends and holidays are part of the schedule, as hotels operate every day.

Essential Duties

Front Desk

• Greet and register guests warmly, assign rooms, issue keys, and check guests out.
• Answer phone and in person inquiries about reservations, rates, hotel services, and the local area.
• Make and change reservations, and resolve guest concerns promptly or refer them to a manager.
• Communicate room status and guest requests to Housekeeping, Engineering, and other departments.

Night Audit

• Complete the nightly audit in the property management system, including posting room and tax charges, reconciling guest accounts, and balancing the day's transactions.
• Prepare and distribute daily reports and deposits according to hotel procedures.
• Run the front desk overnight, including late arrivals, early departures, guest requests, and emergencies.
• Maintain overnight guest safety and building security, including key control and reporting suspicious activity.

All Shifts

• Handle cash and credit cards accurately following hotel procedures, and balance a personal cash drawer.
• Protect guest privacy and follow all safety, security, and emergency procedures.
• Keep the front desk and lobby clean, organized, and stocked.
• Assist coworkers and perform other duties as assigned.

Qualifications

• Hotel front desk experience preferred. Night audit experience a plus.
• Working knowledge of a property management system preferred. Training provided.
• Ability to handle cash accurately, balance accounts, and follow audit procedures.
• Ability to work independently overnight and to switch between overnight and daytime shifts.
• Ability to read, write, and communicate well enough to record guest information accurately and complete audit reports.
• Friendly, professional manner, with attention to detail and a team attitude.

Physical Demands

Must be able, with or without reasonable accommodation, to stand and walk for extended periods, work at a computer workstation, and lift, push, or pull up to 25 pounds, such as luggage.

Pay and Benefits

Pay: $20.00 to $21.00 per hour.
Benefits: medical, dental, vision, 401(k), paid time off, and hotel room discounts.

Equal Opportunity Statement

DoubleTree by Hilton Anaheim Convention Center is an equal opportunity employer, including protected veterans and individuals with disabilities. Reasonable accommodation is available to enable individuals with disabilities to perform the essential functions of the job.