Program Director

Job Description

Job Description

About the Opportunity
Our client is a fast-growing, AI-driven finance automation software company that works with large enterprises around the world. They're hiring at both the Program Director and Associate Program Director levels for their Houston-based professional services team.

In this role, you'll lead a portfolio of complex enterprise software implementations from kickoff to go-live. You'll be the senior point of contact for client executives and coordinate delivery teams across the globe. Expect up to 50% travel to client sites.

What You'll Do

• Lead 5–10 enterprise implementation projects at a time and keep each one on schedule, within budget, and aligned with client goals
• Serve as a strategic advisor to client executives, finance leaders, and IT teams, making sure every engagement delivers measurable ROI
• Own project planning, including scoping, estimates, timelines, resourcing, and change management
• Run a disciplined change request process, anticipating scope shifts and negotiating outcomes that work for both the client and the business
• Manage client expectations, identify risks early, and resolve escalations with internal teams
• Translate Order-to-Cash business processes into practical solutions, and guide both clients and delivery teams through them
• Work day to day with a global team of consultants, project managers, and solution delivery leads
• Partner with product management to share client feedback and shape the roadmap
• Improve implementation methodologies, training programs, and delivery tools for future projects
• Lead onsite client training sessions and support testing phases
• Stay current on the platform's capabilities and new releases

What We're Looking For

• Bachelor's degree in Engineering, Computer Science, Mathematics, or another quantitative field
• 6–10+ years of experience in software implementation, consulting, professional services, or delivery management
• Strong working knowledge of Order-to-Cash processes such as cash application, collections, and deductions, along with core financial concepts
• Hands-on experience with major ERP systems (SAP, Oracle Cloud, NetSuite, Workday) or financial SaaS/PaaS platforms
• Skill in requirements gathering, business analysis, solution design, and facilitating executive-level sessions
• Excellent communication, negotiation, and stakeholder management skills across complex organizations
• The ability to juggle multiple projects, adapt to changing priorities, and stay ahead of risks