Desktop Support Technician
$25 - $32 per hourInsight Global
Position: Desktop Support Technician Location: West Palm Beach, FL Duration: 12 month contract Pay Range: $25-32/hr (Based off experience)
Minimum Requirements: 4 prior years’ experience demonstrating the ability to independently diagnose and resolve complex desktop/laptop computer hardware, software, operating system, peripherals and network/cellular/Wi-Fi/GPS connectivity issues with minimal supervision. The same applies for installations, configurations and replacements of the above same. At least one of the following: CompTIA A+ Certification Technical Support certification(s) such as Dell DCSE, Help Desk International (HDI) Desktop Advanced Support Technician, Microsoft MTA, etc. Bachelor’s Degree in an Information Technology field with a focus on client-side support IT Security and Networking degrees with no foundation for client-side support will not be accepted Understanding of the following network concepts that apply to Desktop Support Work: IP Addressing, DHCP, DNS, Active Directory (computer account: creation/moving/security groups), network shares/printing Solid experience in the following areas: Troubleshooting Windows 11 Customer Service and Communication Skills Multi-tasking Documentation of service tickets, procedures and troubleshooting Knowledge and skills in any of the following are a bonus (will be taught on the job): Imprivata Single Sign-On (or any other 2-Factor Authentication product) Absolute Secure (formerly NetMotion) and/or Global Protect (VPN) Microsoft Office 2021 and up (*not* Office 365) Cortex (antivirus) BitLocker (drive encryption) Ruggedized laptops (such as Dell, Panasonic, etc.) Basic GPS functionality Basic cellular technology (as it relates to being installed in a laptop for example) Ivanti product line (ITSM, ITAM, EPM, Neurons) Previous Military/Law Enforcement Information Technology support experienceVacancy posted 9 hours ago
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