Guest Service Team Member POS & Quick-Service Experience

Do you love the smell of fresh biscuits in the morning?Do you enjoy creating great experiences for guests and working in a fast-paced, team-oriented environment? As a Guest Service Team Member, you will provide friendly, efficient service while helping guests enjoy high-quality food and a welcoming atmosphere. In this role, you will take orders, prepare guest orders, maintain a clean dining environment, and work closely with your team to deliver excellent customer service every day.

Key Responsibilities & Job Functions

Deliver Friendly Guest Service

• Greet every guest with a smile and acknowledge them promptly upon arrival.
• Take customer orders quickly and accurately using the point-of-sale (POS) system.
• Provide helpful menu information and answer questions about products and specials.
• Use suggestive selling techniques to recommend menu items, beverages, or add-ons that enhance the guest’s meal.
• Thank guests sincerely for their visit and invite them to return.

Process Orders and Payments

• Enter orders into the POS system accurately to ensure correct food preparation.
• Accept cash or other payment methods and provide accurate change.
• Maintain attention to detail when handling transactions to ensure accuracy and efficiency.

Prepare and Deliver Quality Orders

• Assemble guest orders carefully, ensuring all food items, condiments, and requested service items are included.
• Verify that every order meets quality standards before it is served to the guest.
• Deliver orders in a timely manner while meeting designated service time goals.

Maintain a Clean and Welcoming Environment

• Keep the sales and service areas clean, organized, and fully stocked throughout the shift.
• Clean and restock the beverage station, including cups, lids, ice, and drink supplies.
• Wipe down dining room tables and seating areas to maintain a comfortable space for guests.
• Clean and restock restrooms regularly to ensure a sanitary environment.
• Sweep and mop dining room and restroom floors frequently and respond quickly to spills or messes.

Support Team Operations

• Assist other team members with tasks during busy periods to ensure smooth service.
• Restock supplies, condiments, and service items as needed throughout the shift.
• Communicate effectively with management and coworkers to maintain efficient operations.

Maintain Professionalism and Safety Standards

• Maintain a positive, cooperative, and respectful relationship with management and fellow team members.
• Follow company dress code and grooming standards to present a professional appearance.
• Adhere to all sanitation, food safety, and security policies and procedures.
• Help maintain a safe environment for guests and employees at all times.

What Makes This Role Great

• Work in a fun, team-oriented environment
• Build valuable customer service and communication skills
• Be part of creating a welcoming experience for every guest
• Opportunities to learn and grow within the company