Manager, Product Support - Brand Onboarding

Join ShopMy - Powering the Future of Digital Marketing ShopMy is transforming e-commerce by building the infrastructure for human-led curation at scale. We help brands run performance-driven creator programs while enabling top creators to monetize their influence and partner directly with the brands they love—driving discovery through trusted tastemakers and authentic recommendations. ShopMy recently became a unicorn, raising at a $1. 5B valuation with backing from Bessemer Venture Partners, Avenir Growth Capital, and Bain Capital Ventures. At ShopMy, you're building the future of human-led commerce for the world's best brands, tastemakers, and shoppers. You move fast and see immediate impact in your work, alongside accomplished teammates who are driven by helping find the world's best things. If you’re excited to help shape the future of curated commerce at the intersection of technology, culture, and taste, we’d love to meet you.

About the Role We're hiring a Manager, Brand Onboarding to join our Product Support team. This is a hands-on individual contributor role: you’ll run your own mixed Shopify and non-Shopify onboarding queue, take point on our most complex and escalated brands, and make the onboarding playbook sharper every month. You’ll report to the Senior Manager, Brand Onboarding. You’ll own a defined slice of the onboarding experience end-to-end, from post-sale through go-live. Expect roughly 70% of your time in the queue and 30% on projects that reduce friction for brands and for the team. This role is remote and works Eastern Time business hours, with flexibility to support brand launches as needed.