ServiceNow Architect

• Support ITSM, HRSD, IRM/GRC, SecOps, ITOM, and App Engine ServiceNow applications.
• Maintain the stability and usability of the ServiceNow platform across production and non-production environments.
• Perform application maintenance, including performance monitoring and error identification and remediation.
• Manage key stakeholders both internally and externally.
• Manage ServiceNow instance security: user/group access, administration, and access control lists.
• Initiate health scans and track the remediation of findings.
• Develop automation scripts for efficient deployment and operations of ServiceNow using a variety of scripting and programming languages
• Use good coding practices to ensure reliable, durable code.
• Understand customer critical business issues, requirements, and outcomes.
• Draft solutions (Design/Build/Manage) defining scope, timelines, assumptions, and dependencies.
• Incorporate ServiceNow best practices and accelerators.
• Lead technical aspects of the ServiceNow implementation.
• Provide technical guidance during workshops and assist in the creation and refinement of stories.
• If required, configure the ServiceNow platform during sprints while sharing knowledge and best practices.
• Design and communicate a technical architecture blueprint based on capability and process implementation roadmaps aligned to desired business outcomes.
• Analyze and translate business information and technical requirements into an architectural blueprint to achieve complex business objectives.
• Engage with the customer's Enterprise Architects to position ServiceNow as the digital transformation platform standard, integrated with the customer's core applications.
• Facilitate workshops or meetings to gather requirements, present and validate solutions, and test the interpretation of the client's needs.
• Work with workflows in two or more key areas of the ServiceNow platform (e.g., ITSM, CSM, HR, ITOM, SecOps).
• Drive process optimization, efficiencies, and productivity using automation.
• Act as a mentor to support less experienced colleagues.
• Serve as an active contributor of leading practices, standards, and thought leadership related to the ServiceNow platform.
• Contribute to business growth by identifying and developing strategic technical opportunities.
• Review and approve key technical architecture designs to ensure compliance with out-of-the-box (OOB) best practices, upgrade compatibility, security standards, and client governance policies.
• Lead Technical Review Boards (TRBs) and oversee release management, including update set reviews, deployment readiness evaluations, and production approvals.
• Evaluate Business Rules, Script Includes, Client Scripts, ACLs, Integrations, and Flow Designer implementations to mitigate security risks and optimize performance and maintainability.

What You Will Bring

• Bachelor’s degree from an accredited institution (preferably in Mathematics, Information Technology, Computer Science, or Engineering).
• Minimum of 8 years of relevant experience, or a Master’s degree with 6 years of relevant experience, in a technical domain.
• Minimum of 3+ years of experience as a senior architect, technical lead, or in enterprise architecture.
• Deep expertise in ServiceNow platform architecture, including security, CMDB, integrations, domain separation, and enterprise-scale solution design.
• Implementation and integration experience with ServiceNow ITSM, HRSD, IRM/GRC, SecOps, ITOM, and App Engine.
• Good communication and soft skills to ask the customer the right questions and understand requirements from a user perspective.
• Experience with ServiceNow and applying ITIL standards.

Certifications

Required (or obtain):

• ServiceNow Certified Technical Architect (CTA)
• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified Application Specialist (CAS) – App Engine

Minimum two of the following:

• CIS – IRM / GRC
• CIS – HRSD
• CIS – ITSM
• CIS – SecOps

Preferred:

• CISSP or CISM
• ServiceNow Flow Designer Micro-Certification
• ServiceNow IntegrationHub Micro-Certification
• ServiceNow Presales Architect Accreditation