Busser & Guest Service Specialist

Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth.Our Guiding Principles:Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & FulfillmentJob DescriptionPosition SummaryThe Server Assistant (Busser) is responsible for supporting restaurant operations by assisting servers, maintaining dining room cleanliness, and ensuring tables are properly set and prepared for guests. This position plays a key role in delivering exceptional guest experiences by helping create a clean, organized, and efficient dining environment while supporting the overall success of the restaurant team.What You Will AccomplishKey ResponsibilitiesAssist servers in providing prompt, attentive, and professional service to guestsDeliver water, bread, condiments, and other items as requestedRespond promptly to guest needs and communicate requests to servers or management.Maintain a positive, friendly, and professional demeanor when interacting with guestsSupport overall guest satisfaction by ensuring dining areas remain clean and presentableAssist with running food as neededClear and reset tables quickly and efficiently according to restaurant standardsRemove used dishes, glassware, silverware, and linens from tables throughout serviceMaintain cleanliness of dining areas, service stations, and restaurant entrancesEnsure tables, chairs, booths, and surrounding areas are clean and organizedReplenish table settings, napkins, condiments, and service supplies as neededAssist with maintaining cleanliness of beverage stations and service areasAssist with restaurant opening, closing, and side work dutiesStock service stations with necessary supplies including glassware, silverware, napkins, and condimentsPolish silverware, glassware, and other service items as assignedSupport food runners and servers during peak service periodsFollow all food safety, sanitation, and workplace safety proceduresAssist with special events, private dining functions, and banquet support when needed.Work collaboratively with hosts, servers, bartenders, kitchen staff, and managementWhat You Will BringQualificationsPrevious restaurant, hospitality, or customer service experience preferred but not required.Excellent communication and teamwork skillsAbility to work in a fast-paced environmentAbility to work flexible schedules, including evenings, weekends, and holidaysFood Handler Certification as required by local regulationsOS&E Coordinator – New Hotel OpeningPosition SummaryThe OS&E Coordinator is responsible for planning, purchasing, tracking, receiving, storing, and distributing all Operating Supplies & Equipment (OS&E) required for the successful opening of the hotel. This role works closely with the project team, ownership, procurement, contractors, designers, and hotel department leaders to ensure all operational supplies, furniture, fixtures, equipment, and office materials are installed, organized, and ready for opening day.Key ResponsibilitiesCoordinate all OS&E procurement activities from project initiation through hotel opening.Develop and maintain OS&E budgets, inventories, procurement schedules, and tracking reports.Coordinate receiving, warehousing, inventory control, and distribution of all OS&E items.Assist with the delivery, assembly, placement, and installation of furniture, fixtures, and operational equipment throughout the hotel.Support the setup and organization of guest rooms, public spaces, back-of-house areas, offices, and operational departments.Assist department leaders with setting up offices, including furniture placement, office supplies, filing systems, and operational materials.Coordinate the movement and relocation of furniture, equipment, and supplies as operational needs change during the pre-opening phase.Work alongside contractors, vendors, and hotel staff to ensure departments are fully equipped and operational according to the opening schedule.Conduct quality inspections of delivered goods and report damaged, missing, or incorrect items.Maintain accurate inventory records, asset documentation, and storage organization.Monitor purchase orders, invoices, and expenditures to ensure budget compliance.Assist with room and departmental installations, mock operations, and opening readiness activities.Support hotel leadership with special projects and operational tasks necessary to achieve a successful opening.Physical Requirements:While performing the duties of this job, the employee is frequently required to walk, stand, crouch/bend/stoop, reach, smell, and push/pull, the employee is constantly required to hear and talk. The employee must occasionally sit, grasp, and lift objects weighing up to 50 pounds or more. Specific vision abilities constantly required are near vision and occasionally required include close and far vision.We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. #J-18808-Ljbffr PHX MC Operations, LLC