Dental Operations Leader

North Creek Dental Care is a well-established, patient-centered dental practice headquartered inTinley Park, Illinois, with a rich history of serving the South Suburbs for over 40 years and a loyal patient base of more than 20,000. Offering a comprehensive range of services, including general, cosmetic, pediatric, and implant dentistry, the practice has built a strong reputation for clinical excellence and compassionate care throughout the greater Chicagoland area. North Creek Dental Care is seeking a dedicated Operations Executive to lead and optimize the practice's day-to-day operations and position it for continued success.

Position Overview: The Operations Executive will be responsible for the full operational management of the practice, working closely with ownership and clinical leadership to drive performance, enhance the patient experience, and build a high-functioning team. This is a hands-on leadership role suited forsomeone who thrives in a clinical environment and takes pride in running a well-organized, efficientpractice.

This is an on-site position based in Tinley Park, Illinois.

Key Responsibilities• Oversee all day-to-day operational functions of the practice, including scheduling, front office, billing, and collections.
• Partner with ownership and clinical leadership to set and achieve practice performance goals.
• Lead, develop, and manage administrative and support staff to build a cohesive, high-performing team.
• Monitor key performance indicators and implement process improvements to drive efficiency and growth.
• Manage practice budgeting, expense oversight, and financial reporting in collaboration with ownership.
• Ensure an exceptional patient experience from first contact through treatment completion.
• Maintain compliance with all applicable healthcare regulations, OSHA standards, and HIPAA requirements.
• Manage vendor relationships and identify opportunities to improve systems and technology.


Qualifications:
• 3 or more years of practice management or operations leadership experience in a dental or healthcare setting.
• Strong understanding of dental office workflows, including scheduling, treatment coordination, and revenue cycle.
• Proven ability to lead and develop a team in a fast-paced clinical environment.
• Experience with dental practice management software (Dentrix, Eaglesoft, Open Dental, or similar) preferred.
• Excellent communication, organizational, and problem-solving skills.
• Bachelor's degree preferred.

Respect - Our patients, the office, your teammates and yourself. Treat patients as if they are your best friend. Treat the office as if it is your home. Treat your teammates as if they are your equal. Treat yourself as if you want to be respected.


Responsibility - Be responsible for keeping yourself, your work area and your job duties impeccable. Do not leave anything for tomorrow that can be done today.


Excellence - We strive for excellence in everything we do. From our behaviors top our communication to our results, we do not settle.


Reliable - Our patients and our teammates can always count on us to be present and do the absolute best we possibly can. We will be there for each other


Passionate - It will not be acceptable to bring our negative attitude or words into the office. We will find a way to be energized, excited and passionate about caring for our patients, office, teammates and ourselves. We passionately believe dentistry IS the BEST investment ANYONE can make in themselves.


Growth Mindset - We will always be stiving to be better than we were the day before. Every day is an opportunity to learn something new or improve the way in which we deliver our passion, energy and value to our patients and team.


Commitment - We will honor the commitments made. If we cannot get it done or do an impeccable job with it, then we will not commit to doing it. If we fall short of a commitment, for any reason, we will not deny, defend, lay blame or make excuses. We will openly acknowledge that we missed it and re-commit.


Proactive - We will always be proactive in finding solutions to any problems. It will not be acceptable to complain or gripe without offering at least one solution to the perceived problem


Team


Respect - We promise to respect our patients time, their needs and their wishes. We are here to serve you and give you the very best dental experience possible.


Responsibility - We promise to always use the very best products, latest technology and maintain the best education with our team so that we can give the best care and service to you. We take this responsibility very serious.


Excellence - We strive for excellence in everything we do. We will not compromise. If you do not have the best dental experience ever then we want to know about it so we can make it even better the next time.


Reliable - We stand behind our dentistry and our service. If you are not 100% satisfied with your service or dentistry we will make it right.


Passionate - Every team member at North Creek Dental Care is passionate about dentistry and serving our patients. We absolutely believe dentistry is the best investment you can ever make in yourself.


Growth Mindset - We are committed to Constant and Never-Ending Improvement. Our goal is to the be the very best and most widely respected dental office in all of Chicago. We want to be here for your family and friends and we want you to invite all of them to come enjoy the quality dentistry and service we provide.


Commitment - We are committed to your total health. We will always provide you with the full view of how your dental care can impact your total health, mind, body & soul. We will never compromise.


Proactive - We will always be proactive in helping you identify and care for any dental needs you have. We believe that by catching issues early we help keep you healthy while also improving how you feel about your smile.