Front Desk Agent at Davidson Hospitality Group in Miami Beach, Florida

Eden Roc Miami Beach Front Desk Agent

Property Description Eden Roc Miami Beach, an iconic oceanfront resort nestled in the heart of Miami Beach, Florida, is looking for talented individuals to join our team! As a member of the Eden Roc Miami Beach team, you'll have the chance to provide exceptional service to our esteemed guests, work in a collaborative and inclusive team, and be a part of a renowned hospitality brand. Join us in creating unforgettable experiences for our guests and become a valued member of our team at Eden Roc Miami Beach!

Overview

Are you a friendly and outgoing individual with a passion for creating memorable guest experiences? Join our team as a Front Desk Agent and be the welcoming face of our establishment. As a Front Desk Agent, you will play a pivotal role in ensuring our guests feel valued and cared for from the moment they arrive.

Summary:

Provide exceptional customer service, creating a positive first impression for guests. Efficiently handle guest check-ins and check-outs, ensuring accuracy and efficiency. Respond promptly to guest inquiries and resolve any issues or complaints with professionalism and empathy. Assist guests with recommendations and information about local attractions, dining options, and hotel amenities. Collaborate with other departments to ensure seamless guest experiences. Maintain a clean and organized front desk area. Handle cash and credit card transactions accurately. Demonstrate a strong attention to detail and a proactive approach to guest satisfaction.

Qualifications

Previous experience in a customer service role, preferably in a hotel or hospitality environment. Excellent communication and interpersonal skills. Previous cash handling experience required. Strong problem-solving abilities and the ability to remain calm under pressure. Proficiency in computer systems and knowledge of hotel property management software. Outstanding organizational and multitasking skills. Availability to work flexible schedules, including evenings, weekends, and holidays. High School diploma or equivalent.

Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other. EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.