Benefits Account Service Representative

Job Description About Acrisure A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more. In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible. Job Summary: As a trusted leader in employee benefits administration, we are dedicated to delivering high-quality service and support to our clients. We are currently seeking a motivated and detail-oriented Benefits Account Service Representative to join our growing team. This role focuses on administering and supporting Flexible Spending Accounts (FSAs) and Health Savings Accounts (HSAs). We are looking for individuals who take initiative, demonstrate accountability, and are committed to delivering exceptional service while maintaining a high level of accuracy. Responsibilities: Accurately process and manage data related to FSA and HSA accounts, including high-volume numeric and data entry tasks Provide outstanding customer service to clients and participants via phone and email Respond to inquiries regarding account activity, claims, and eligibility in a professional and timely manner Review and verify information for accuracy, ensuring compliance with company standards and regulations Maintain detailed records and documentation of communications and transactions Collaborate with team members and other departments to resolve issues efficiently Continuously seek opportunities to improve processes and enhance service quality Requirements: Strong attention to detail with the ability to manage tasks requiring precision and accuracy Proficiency in Microsoft Office applications (Excel, Word, Outlook) Excellent verbal and written communication skills Demonstrated commitment to providing exceptional customer service Professional phone presence and strong phone etiquette Ability to work effectively both independently and as part of a team Positive attitude with a willingness to learn, grow, and take ownership of responsibilities Ability to successfully pass a background check Education and Experience: High School Diploma or equivalent 1+ year customer service experience Benefits knowledge a plus If you’re detail-driven, customer-focused, and looking to build a career in employee benefits administration, we’d love to hear from you. #LI-LR1 Pay Details: The base compensation range for this position is $17 - $22. This range reflects Acrisure's good faith estimate at the time of this posting. Placement within the range will be based on a variety of factors, including but not limited to skills, experience, qualifications, location, and internal equity. Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership. Why Join Us: At Acrisure, we’re building more than a business, we’re building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future. Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York. Employee Benefits We also offer our employees a comprehensive suite of benefits and perks, including: Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time. Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription. Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs. Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage. … and so much more! This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location. Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting View email address on click.appcast.io. Final candidates will be required to complete post-offer verification processes related to the role and in accordance with applicable laws. California Residents: Learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy. Recruitment Fraud: Please visit here to learn more about our Recruitment Fraud Notice. Welcome, your new opportunity awaits you. There are amazing opportunities for talented people in every part of our business. We invite you to find your next great opportunity with us. You can apply, track your progress and review new postings all in one place! To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure's property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure's Human Resources Talent Department.