Airline Customer Service Agent

Airline Customer Service Agent

Are you ready to bring your energy, professionalism, and love for people to the fast-paced world of international air travel? Pacific Aviation is hiring Airline Customer Service Agents at San Francisco International Airport (SFO) for a dynamic, part-time opportunity that offers serious growth, great benefits, and meaningful daily impact.

For over 25 years, Pacific Aviation has partnered with top-tier global airlines to deliver exceptional passenger service at airports across the country. We believe that our people are the reason behind our success, and we're looking for teammates who thrive in a collaborative, multicultural environment.

Responsibilities include assisting passengers at check-in counters, gates, and arrival areas; verifying travel documents and complying with airline and TSA protocols; making clear announcements and providing directions; supporting boarding, baggage assistance, and special service needs; collaborating with airline teams and fellow agents to ensure smooth operations; and delivering excellent customer service under pressure in a dynamic terminal setting.

You'll start with one international airline and have the opportunity to train on others over time.

Qualifications include fluent English communication skills, strong verbal and written communication; active listening skills, computer literacy and fast, accurate data entry, calmness and solution-focus under pressure, physical stamina to stand for extended periods and move throughout the terminal, authorized to work in the U.S. and able to pass a background check and drug screening. Bilingual ability preferred in one of the following languages: Tagalog, Mandarin, Cantonese, Vietnamese, Thai, Indonesian, Hindi, Gujarati, Japanese.

Must be available to work at least 4 days per week, including weekends and holidays. Shifts may include early mornings, afternoons, evenings, or nights.

Benefits include hourly pay of $23.15 per hour, fully paid medical, dental, and vision insurance, 401(k) with company match, paid time off, uniform provided, paid training, parking discount or clipper card, referral bonus, cell phone plan reimbursement.

San Francisco International Airport