Claims Coordinator

Authentic helps insurance brokers create better insurance products for their clients. We provide the technology platform and behind-the-scenes support that lets brokers build custom insurance solutions for specific industries or customer groups. Think of us as the operating system that powers these specialized insurance offerings. For brokers, this means they can offer unique products their competitors don't have, earn more money, and spend less time on paperwork and administrative tasks. We handle the complex (technology, compliance, and partnerships with highly-rated insurance carriers), so they can focus on serving their customers and growing their business.

ROLE SUMMARY

We are looking for a detail-oriented Claims Coordinator to join our Claims department. This is an entry-level role with a structured development plan and a clear pathway to full-time employment. No prior claims experience is required we are looking for someone organized, reliable, and eager to grow within the claims function.

KEY RESPONSIBILITIES
• Maintain the TPA action item tracker deadlines, owners, escalation thresholds, and status updates in real time
• Support biweekly TPA calls logging outcomes and sending agendas in advance
• Produce monthly claims trend reports covering frequency, severity, reserve movement, and open action items
• Flag reserve changes over threshold

Our (FTE) benefits

• Competitive salary, equity, and role trajectory
• Comprehensive health benefits for you and your family
• 401(k) plan with company match
• Unlimited PTO
• Paid parental leave

About Authentic

Authentic builds the infrastructure that program insurance runs on. We partner with leading brokerages to design and manage custom insurance programs, backed by A and A- rated carriers operating nationwide. Brokers bring the data and distribution. We bring everything else: the technology, the capacity, and the underwriting expertise to stand up specialized programs at speed and build them to last. We're a Series A company backed by top investors, including FirstMark Capital, Zigg Capital, Slow Ventures, Clocktower, Commerce Ventures, and Altai. We've grown over 15x in the past year with a massive market opportunity ahead.

Authentic is committed to building an inclusive working environment regardless of gender, sexual orientation, religion, ethnicity, race, education, age, or other personal characteristics. We believe that people do their best work when they can be themselves, and different perspectives and experiences make us stronger as a team. We're proud of the supportive and inclusive workplace we're building together and are always working to make it even better.