Enterprise Network Engineer III

Engineer III, Enterprise Network

The Engineer III, Enterprise Network is a key contributor to WOW! Internet Cable & Phone's mission. In this role, you'll work alongside skilled engineers and architects to design, operate, and optimize enterprise network systems that support business growth and customer experience. If you're someone who thrives in a collaborative environment, enjoys solving complex challenges, and wants to make a tangible impact, this is your opportunity to build what's next.

What WOW! Offers

• Base salary up to $125,000 annually, commensurate with experience, plus short-term incentive plan, and comprehensive benefits including:
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off & company holidays
• Tuition reimbursement for continued development
• Employee broadband discounts

What You'll Do

• Provide operational support, administration, incident resolution, and problem management for network infrastructure, hardware, next-generation applications, and VPN (Virtual Private Network) solutions
• Perform network administration, including software updates, hardware upgrades, and certificate management
• Execute change and configuration management across all enterprise network equipment
• Monitor network infrastructure to ensure high availability, uptime, and rapid issue resolution
• Design and implement new network solutions to address business needs and improve overall performance
• Collaborate closely with IT Infrastructure teams and Enterprise Architects to design solutions, resolve issues, and share knowledge
• Create and maintain clear documentation to improve the supportability and scalability of network infrastructure
• Provide leadership across projects, technologies, and team initiatives
• Participate in additional duties as assigned

What You Bring

Education

• Bachelor's degree in Information Technology, Computer Science, or a business-related field; or an equivalent combination of education and experience

Experience & Skills

• 4+ years of related network engineering experience
• Hands-on experience with LAN/WAN and Internet connectivity
• Experience supporting network equipment including routers, switches, firewalls, and load balancers (Juniper experience preferred)
• Advanced troubleshooting skills across hardware and software environments
• Experience documenting processes and technical procedures
• Strong knowledge of large-scale network design and administration, including:
• OSPF, ISIS, BGP
• MPLS, Segment Routing
• L3VPN, L2VPN

Core Competencies

• Demonstrates ownership and accountability for technology solutions
• Aligns problem-solving with departmental and organizational goals
• Identifies issues and delivers well-researched, practical solutions
• Makes recommendations based on business impact and technical insight
• Communicates complex technical concepts clearly through both written and visual formats
• Acts as a mentor and contributes positively to team development
• Collaborates effectively across teams and stakeholders
• Manages multiple priorities in a fast-paced environment
• Challenges the status quo and brings innovative thinking to processes and solutions

Technical Tools & Systems

• Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
• ServiceNow ticketing systems
• Diagramming tools (Lucidchart, Microsoft Visio, Omnigraffle)
• Workday HCM
• NetSuite financial systems

Work Environment & Expectations

• Regularly required to communicate effectively (talk and hear)
• Frequent use of hands for typing, handling equipment, and managing documentation
• Requires close vision and sustained focus
• Participation in a rotating on-call schedule, including escalated support responsibilities and primary ownership of server-related equipment
• Some travel may be required

Wondering if you should apply?

Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At WOW! we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but don't check every box in the qualifications section, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.