Change Management Lead

Job Summary: Change Management Lead - City of Philadelphia, Office of Innovation & Technology

Location: Philadelphia, PA (Hybrid, Mostly Remote)
Job Type: 4-Month Contract (Potential Extension) | 6 Openings

About the Role
Join the City of Philadelphia's Office of Innovation & Technology as a Change Management Lead for the OPAL Project, a citywide business process and technology transformation initiative. As an Organizational Change Management (OCM) Readiness Lead, you will partner with city departments to drive organizational readiness, support new system adoption, and enable sustainable operational change. This is a high-impact, mostly remote role with significant career growth potential, offering the opportunity to influence organizational transformation at scale.

Responsibilities

- Drive departmental readiness for enterprise system implementations and process changes
- Collaborate with business leaders and stakeholders to define, facilitate, and track OCM activities across the project lifecycle
- Assess organizational preparedness and recommend deployment and implementation actions
- Develop and deliver clear communications, presentations, and documentation for impacted groups
- Coordinate stakeholder involvement in deployment activities, including validation, user testing, training, and change communications
- Facilitate meetings, workshops, and readiness discussions with business leaders and end users
- Review and support configuration, integration, and reporting requirements for new systems
- Encourage adoption and standardization of new processes across diverse departments
- Coach stakeholders and provide oversight on project activities to ensure successful change adoption

Required Skills and Experience

- Proven experience with ERP implementations
- Hands-on experience with Workday Financials, Workday Supply Chain, or similar SaaS platforms
- Strong understanding of the Systems Development Lifecycle (SDLC) from a change management perspective
- Exceptional communication, facilitation, and stakeholder engagement abilities
- Demonstrated ability to create user and project documentation, and deliver group presentations
- Strong analytical, problem-solving, and decision-making skills
- Experience managing sensitive information with discretion
- Ability to collaborate across all organizational levels

Preferred Skills

- Formal education or certification in Organizational Change Management
- Project Management experience or PMI certification
- Experience in large, decentralized, or public sector organizations
- Familiarity with government transformation projects
- Local Philadelphia region candidates strongly preferred

Benefits

- Mostly remote work environment (occasional on-site in Philadelphia-1 to 5 times per month)
- Opportunity to shape citywide transformation efforts
- Exposure to high-profile enterprise technology projects
- Collaborative, mission-driven team culture
- Chance for contract extension and future opportunities

How to Apply

Ready to lead change at the city level? Submit your resume and brief cover letter highlighting your experience with ERP, SaaS platforms, and organizational change management. Candidates must be authorized to work in the US without sponsorship. Background check and drug screen required.