Patient Service Representative

Patient Service Representative (Pediatric Front Office)

Location: Pediatric office - Decatur, GA

Pay Rate: $22.00 per hour

Please keep in mind that payroll is processed on a biweekly basis.

Schedule: Monday through Thursday, 8:00 AM - 5:00 PM, and Friday, 7:30 AM - 4:30 PM (Eastern Time)

Contract Length: Temp to perm opportunity for the right candidate

Job Description:

We are seeking a Patient Service Representative to join a busy pediatric office in Decatur, GA. This role is the front line of the practice, supporting families with scheduling, check-in, insurance, and billing while keeping daily office operations running smoothly. The office uses a car-based waiting model: patients wait in their vehicles and are called in when a room is ready, so there is little lobby management. The office works with athenaOne for EHR and practice management and Weave for phones and texting.

Requirements:

• Experience in a medical front office or patient access role preferred
• Pediatric office experience preferred
• Proficiency with EHR and practice management systems (athenaOne or similar)
• Experience with insurance eligibility verification, copay collection, and balance collection
• Multichannel patient communication: phone calls, texts (Weave or similar), portal messages, and voicemails
• Strong communication skills and a friendly, professional manner with families
• Ability to multitask and stay organized in a fast-paced office
• Attention to detail in processing forms and records, with knowledge of HIPAA and patient confidentiality
• Legally authorized to work in the United States
• Proficient in speaking, reading, writing, and understanding English

Responsibilities:

• Answer and route phone calls, sending clinical calls to the nursing team
• Respond to patient texts, portal messages, and voicemails
• Schedule, reschedule, and cancel appointments using provider templates
• Work the recall list and fill cancellations daily
• Check in patients, including insurance cards and copays
• Call families in from the parking lot when a room is ready
• Book follow-up visits as families leave
• Verify insurance eligibility and register new patients, newborns, and siblings
• Collect patient balances
• Process school, camp, and sports forms and records requests
• Handle walk-ins and drop-offs
• Open and close the office, reconcile the day's payments, and maintain the printer and office supplies