Field Services Technician 2

Field Services Technician 2

Richmond, Virginia, United States

Iron Bow Technologies is for people who believe trust is paramount, transformation is embraced, and the future is here, because "What we do matters!"

We are a next generation solutions provider, delivering mission success across government, healthcare, and commercial industries. Iron Bow relies on our passionate people, long standing partnerships, and strategic thinking to solve your most critical challenges.

Whether we team with clients, colleagues, or partners, we put each other first. It's The Iron Bow Way.

The Opportunity

IT Support Technician will be responsible for direct end user technical support for the Virginia Information Technology Agency (VITA) contract by providing comprehensive IT support for end users at customer sites throughout Virginia and the surrounding areas. Installs, maintains and repairs products such as equipment, integrated systems, and software at the client and/or field locations. Instructs customers in equipment operation, provides technical assistance, performs preventative maintenance, troubleshoots equipment for malfunctions to eliminate problem in minimum time.

How You'll Make an Impact

• Provide technical / IT support for Commonwealth of Virginia
• Responsible for system updates, ticketing and asset management
• Perform break/fix software & hardware support (including OEM-certified warranty repair)
• Execution of asset disposal activities
• Support of end users that remotely access services (including shipping replacement devices, leveraging 3rd party hardware repair or other forms of onsite support)
• Provide support remotely via remote administration tools as well as onsite / desk side
• Imaging of Commonwealth devices
• Provide support for Windows operating system, software/application support, troubleshooting, diagnostics, repairs, system restorations, etc.
• Ability to provide after-hours and weekend support (When needed)

Skills That Drive Success

• Experience with performing system imaging and deployment of workstations, laptops, and related hardware
• Demonstrate proficiency in basic break/fix hardware troubleshooting and component replacement (RAM, HDD/SSD, batteries).
• Experience performing basic network troubleshooting
• Experience performing password resets using Active Directory
• High School degree or comparable experience and 1+ years of IT support or field service experience
• Self-driven problem solver with strong critical-thinking skills and the ability to think outside the box.
• Communicates complex technical issues clearly and professionally to end users.
• Collaborative team player who brings empathy and a customer-focused mindset.
• A valid driver's license
• Ability to pass VA State Police and Department of Corrections background checks

What Sets You Apart

• A+ or Network+ certification
• Scripting Experience
• Experience with leading projects

Travel Requirements

• Travel varies / approximately 50% local travel

Why You'll Love It

• Be instrumental in designing something new. Bring your expertise and make this opportunity uniquely yours.
• Iron Bow is rapidly growing and with growth comes opportunity for all. There is palpable energy and momentum across the company that is easy to tap into and be inspired by.
• Be a part of organizational transformation. Now's the time to join. Iron Bow is redesigning customer and employee experience. This new approach elevates all and truly enables success.
• Iron Bow fosters a family-oriented culture where every team member is embraced. Join us and be part of something meaningful supporting your community while making a difference across the Commonwealth of Virginia.

Compensation and Benefit Information

The salary range for this position is $20-27/hr. This range reflects the anticipated base pay for the position and is not a guarantee of final compensation. Actual compensation will be determined based on factors including experience, skills, education, location, contract requirements, and business needs.

Iron Bow Technologies reserves the right to fill this role at a different level, depending on qualifications and organizational priorities. This range represents only one component of Iron Bow's total compensation package. An overview of our benefits is available on our careers page.

Iron Bow Technologies is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Iron Bow are based on relevant business considerations, such as operational needs, job requirements and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity and/or gender expression, pregnancy, national origin, age, disability, status as a protected veteran or any other characteristic prohibited by law. Iron Bow will not tolerate discrimination or harassment based on any of these characteristics.