In-House Service Technician

GENERAL FUNCTION The In-House Service Technician plays a vital role in ensuring the operational excellence, reliability, & safety of ophthalmic & lens finishing equipment. This position is responsible for performing preventative maintenance, calibration, troubleshooting, & repair of specialized instruments used in medical & laboratory settings. The technician will provide both technical expertise & customer support, ensuring equipment meets performance specifications & quality standards. This role also involves maintaining comprehensive service documentation & supporting compliance with internal procedures & regulatory requirements. MAJOR DUTIES & RESPONSIBILITIES Perform scheduled preventative maintenance (PM) & calibration on a wide range of ophthalmic & finishing instruments, including phoropters, slit lamps, autorefractors, & lens edgers. Diagnose, troubleshoot, & repair mechanical & electrical issues efficiently to minimize downtime & maintain customer satisfaction. Execute all calibration & service procedures in accordance with established Standard Operating Procedures (SOPs), manufacturer specifications, & applicable regulatory requirements. Maintain complete & accurate documentation of maintenance activities, repairs, calibrations, & equipment history within the company’s service management system. Collaborate with external vendors or specialized service partners for complex repairs, parts sourcing, or advanced diagnostics when necessary. Manage & maintain an organized inventory of spare parts, tools, test equipment, & maintenance supplies to ensure operational readiness. Support internal & external customers by providing technical guidance, troubleshooting assistance, & product support via phone, email, or video. Participate in incoming inspection & testing of new or refurbished equipment prior to release or shipment. Assist in the evaluation & implementation of process improvements to enhance service efficiency, quality, & safety. Adhere to all company safety policies & regulatory requirements when handling tools, electrical systems, & optical instruments. Contribute to continuous improvement initiatives within the service department, supporting team goals & knowledge sharing. BASIC QUALIFICATIONS Associate degree in Electrical Engineering, Mechanical Engineering, Biomedical Technology, or a related technical discipline; or equivalent hands‑on training & experience in equipment repair. Minimum 3–5 years of experience in equipment maintenance, calibration, or technical support roles. Proven proficiency in reading & interpreting technical manuals, blueprints, & schematics. Strong mechanical & electrical troubleshooting capabilities, including familiarity with diagnostic tools & multimeters. Basic computer literacy, including experience documenting service work electronically. Strong communication & interpersonal skills, with a focus on professionalism & customer service. Ability to lift & move equipment (up to 50 lbs) & perform physically demanding installations. PREFERRED QUALIFICATIONS Experience working within the optical, ophthalmic, or healthcare device industries. Hands‑on experience servicing ophthalmic instruments or lens finishing systems. Pay Range: 23.75 - 36.78 Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts. EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at View phone number on click.appcast.io (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email View email address on click.appcast.io. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law. #J-18808-Ljbffr