Field Service Technician / Engineer

Description Brueckner Group USA is looking for a Field Service Technician / Engineer to join our Packaging Division in Dover, NH. The Service Technician’s / Engineer’s role is to provide customer support in the installation, operation, training and maintenance of Kiefel packaging equipment through dialogue, diagnostics, troubleshooting, repair and spare parts sales. Duties & Responsibilities include but are not limited to Respond to incoming customer calls for service and spare parts Maintain and operate lab machines for customer and internal trials Create machine recipes for new tooling and debug Process Provide support for machine installation and machine retrofits Provide training to our customers on Process, Maintenance, and machine operation Provide technical support to our customers at both their sites and remotely Provide machine startup and commissioning after installation Handle machine acceptance both at the Factory and at the customer site Travel as necessary and required to meet customers schedule (up to 75%) Provide internal Sales support Prepare and submit all necessary paperwork as required for expenses, travel, and service reports on a timely basis Serve as ambassador for BGU while interacting with customers Proactively contact current customers to promote spare parts and service sales Job requires mechanical and electrical duties Requirements Hands‑on experience operating packaging thermoforming machinery a plus Process knowledge of packaging thermoforming machinery a plus Solid Electrical and mechanical knowledge Must work well in a team environment and independently Must learn quickly and be able to hone‑in troubleshooting skills in a dynamic environment Engineering degree or equivalent work experience #J-18808-Ljbffr Brueckner Group USA Inc