Food Runner/ Busser

Title: RUNNER / BUSSER

Reports to: Restaurant Manager/Chef

Job Purpose:

As a Runner and Busser hybrid, the ideal candidate will coordinate food orders from the kitchen and ensure timely, accurate delivery to guests. In addition to that, the ideal candidate will prepare the dining room for service, maintain a clean and welcoming dining environment throughout each meal, and clean and reset tables following guest departure.

Duties & Responsibilities :

• Organize tickets coming from the kitchen so that tables are served their food in a timely manner.
• Communicate with the Chef as to the timing of food for tickets and with service staff when food orders are ready to be delivered to the guest.
• Inspect all plates for proper presentation, garnish and cleanliness.
• Coordinate food tickets between the kitchen and service staff, ensuring orders are complete, accurately prepared, and delivered to guests in a timely manner.
• Perform side work at the start, during and at the end of each shift as required by service station assignment.
• Monitor and observe guests dining experience. Ensure guests are satisfied with the food and service.
• Respond promptly and courteously to any requests. Communicate guest requests to server as needed.
• Promptly greet guests as they are seated and offer water and thank guests as they are leaving.
• Remove used tableware between courses and provide tableware for next course.
• Clear tables after guests. Take tableware to dish room and place silverware, dishes, glassware, etc. in appropriate areas for washing.
• Between seating; promptly clean tabletops, chairs and booths. Check floor and clean as required. Reset and arrange tabletop.
• Stock and maintain service stations with appropriate items to clean and reset tables.
• Upkeep of the dining room; clean floors, shelves, tables, chairs, booths, windows, etc.
• Inspect assigned restroom every 30 minutes. Clean and stock as needed.
• Communicate with server and hostess to assure efficient seating, table utilization and customer service.
• Assist server as needed with food delivery, especially with large parties and during peak periods.
• Final breakdown of the dining room at the end of service.
• Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor.

Qualifications:

• Be able to communicate and understand the predominant language(s) of our guests.
• Have working knowledge of the food menu
• Must have a basic knowledge of dining room and service procedures and functions.
• Food Handlers certificate required
• Be able to work in a standing position for long periods of time (up to 8 hours) and work in multiple level building.
• Be able to reach, bend, stoop and frequently lift up to 10 – 20 pounds.

Working Conditions and Expectations:

• Work schedule will may vary between early morning to late evening, weekends and holidays
• Shifts will range from 4 - 8 hours and you may at times be asked to work overtime
• Able to work in a fast-paced environment and keep up with the needs of the guests.
• Work inside as well as outside dining areas.
• Always act in a professional manner that represents the restaurant, owners, partners and staff.
• Respectful to all guests that have chosen to dine in our restaurants.
• Demonstrate teamwork in all areas of the restaurant
• Work with a positive attitude in all types of situations
• Follow safety and sanitation rules and laws at all times
• Attends all scheduled employee meetings.
• Welcome and accept feedback and coaching from the management team in order to maintain and grow as an employee

Physical Requirements

• Be able to work in a standing position for long periods of time (up to 8 hours) and work in multiple level building.
• Be able to safely lift and easily maneuver items that may weigh up to 10 to 20 pounds.
• Carry multiple plate ware at one time that may weigh up to 5-10 pounds
• Carry trays of food that may weigh up to 15 pounds

This job description is not all inclusive and may be modified based on business needs. The management reserves the right to make updates and changes to this job description as seen fit for the best interest of the restaurant, employees and guests.