Field Service Technician

FIELD SERVICE | BAKERSFIELD, CALIFORNIA

Field Service Technician Make the repair right. Own the route. Leave the customer confident.

DETAIL

ROLE INFORMATION

LOCATION

Bakersfield, California territory

WORK MODEL

Full-time, mobile field service

SCHEDULE

Typically 40-50 hours per week; travel and occasional overnight stays required

COMPENSATION

$22.00 per hour American Bath Group is building dependable in-house field-repair coverage in the Bakersfield area. This role is for a hands-on technician who can diagnose issues, complete finish-sensitive repairs safely, manage a mobile territory with limited daily supervision, and close every visit with clear documentation and a professional customer experience. The opportunity You will represent American Bath Group in homes, active job sites, warehouses, and builder or plumbing environments. Your work directly affects product quality, warranty cost, repeat visits, and customer trust. The goal is straightforward: diagnose the real issue, choose the right repair approach, complete the work to a right-first-time standard, and provide clear visibility from assignment through customer sign-off. This is a field-based operator role—not a dispatch, estimating, or desk-based warranty position. You will personally perform the repair work and independently manage the practical details that keep a territory reliable. What you will own Diagnose service issues. Separate product defects from installation or adjacent-system problems, test assumptions, identify root cause, and select the appropriate repair or escalation path. Perform hands-on repairs. Complete structural and finish-sensitive work using methods such as surface preparation, sanding, buffing, fillers, paint, fiberglass/acrylic repair, refinishing, plumbing repair, or comparable craft techniques. Protect first-time quality. Inspect your work, correct ordinary defects, respond constructively to feedback, and prevent workmanship-related callbacks. Run the territory. Plan appointments and travel, prioritize work, account for parts and customer availability, maintain tools/materials/inventory, communicate constraints, and reliably close standard work within the 14-day service expectation. Work safely. Use company-approved PPE, tools, chemicals, dust/fume controls, respirator practices, housekeeping, and vehicle procedures; stop or escalation work when conditions are unsafe or outside authorization. Protect the customer environment. Set up carefully, prevent collateral damage or contamination, maintain professional conduct, explain the plan and result, clean the work area, and obtain customer confirmation. Create complete remote visibility. Use email, before/after photos, repair details, material and status updates, escalation notes, and customer sign-off so remote partners can verify quality and closure. What success looks like Repairs meet ABG quality expectations the first time and do not generate preventable workmanship callbacks. Standard assignments move to closure within the 14-day service expectation, with delays surfaced early and recovered responsibly. The Bakersfield territory is organized: appointments, routing, travel, vehicle, tools, materials, and inventory stay under control. Customers experience a careful, professional technician who protects their space, explains the work, and leaves the site clean. Every completed job has an accurate record—photos, diagnosis, work performed, materials, sign-off, final status, and any needed escalation. New products, materials, and repair methods are learned quickly and applied safely. What you bring Demonstrated hands-on repair craftsmanship in bathware, fiberglass/acrylic, automotive or marine body work, refinishing, plumbing, installation, maintenance, construction, or another transferable field. A repeatable troubleshooting approach and the judgment to distinguish symptoms from root causes. Experience managing an independent field, route, territory, installation, maintenance, or mobile service workload with limited daily supervision. Comfort working in occupied homes and finish-sensitive customer environments. Clear written communication and dependable use of email, photographs, service notes, status updates, and customer documentation. A valid, unrestricted driver's license and the ability to meet company driving-eligibility requirements. Willingness and ability to travel throughout the assigned territory, support work outside the territory, and stay overnight when business needs require it. Ability to meet the role's physical and safety requirements through the company's compliant confirmation process, including lifting and carrying tools/materials, kneeling, bending, working in confined areas, and using required PPE, chemicals, power tools, and respirator controls. Transferable skill matters. Direct bathware experience is not required. ABG is looking for practical evidence of repair quality, safe tool use, learning agility, independent execution, and customer-site professionalism. The operating reality Field-based and autonomous: You will not have a supervisor beside you each day. Reliable planning, follow-through, and proactive communication are essential. Travel is part of the job: The schedule generally runs 40-50 hours per week and changes with geography, repair complexity, customer availability, weather, and material needs. Out-of-territory and overnight travel may be required. The work is physical and safety-sensitive: Technicians work with power tools, repair materials, chemicals, PPE, respirator controls, company vehicles, and confined or awkward spaces. Quality is visible: A weak finish, incomplete diagnosis, missing documentation, or careless customer-site practice can create a repeat visit and damage trust. What ABG provides Training on ABG products, approved repair methods, quality expectations, safety practices, and documentation standards. A company vehicle for authorized business travel after required driving-eligibility checks. The tools, materials, remote support, and escalation guidance needed to serve the assigned territory, including support for repairs or site conditions that fall outside the technician's approved scope, subject to company policies and operating procedures. About American Bath Group American Bath Group is a North American bathware manufacturer committed to making a positive impact on people's lives and building a better bathware industry. Across its portfolio of brands, ABG focuses on craftsmanship, lasting quality, purposeful innovation, and a better customer experience. Selection process Candidates should be prepared to discuss specific repairs they personally completed, how they diagnosed problems, the tools and materials used, how finish quality was checked, and how the work was documented. Final selection includes a practical repair/tool/workmanship assessment and required driving, travel, safety, and role-readiness confirmations. Work authorization and equal opportunity Applicants must be legally authorized to work in the U.S. ABG does not sponsor employment visas now or in the future. American Bath Group is an equal opportunity employer. Employment decisions are based on qualifications, merit, and business need without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable law. Reasonable accommodations are available for qualified individuals with disabilities throughout the application and employment process. Bring your craft. Own the outcome. Help raise the standard. Pay: From $22.00 per hour Benefits 401(k) matching Dental insurance Disability insurance Health insurance Life insurance On-the-job training Paid time off Vision insurance Application Question(s) Are you legally authorized to work in the United States? Will you now or in the future require employer sponsorship for an employment visa? Do you possess a valid, unrestricted driver's license and an acceptable driving record for operating a company vehicle? Are you willing and able to drive throughout an assigned territory, travel outside the territory when needed, and stay overnight when required? This position is expected to work approximately 40-50 hours per week, depending on travel time and repair complexity. Are you able to meet this scheduling requirement? This is an independently operated field position without daily onsite supervision. Are you comfortable managing your own schedule, route, tools, materials, documentation, and follow-up? Are you comfortable performing hands-on repairs in occupied homes, construction sites, warehouses, and other customer locations? Can you perform the essential functions of the position—including lifting, kneeling, working in confined spaces, operating power tools, using required PPE, and handling repair chemicals with or without reasonable accommodation? Are you willing to attend approximately two weeks of company-provided plant training and participate in field shadowing, which may require travel? The current standard starting rate for this position is $22.00 per hour. Are you willing to proceed at that starting rate? In a few sentences, please describes your hands-on repair experience environments and types of products? Which tools or repair processes have you used professionally or through substantial hands-on work? Work Location: In person #J-18808-Ljbffr MAAX Bath Inc.