Amazon Connect Architect (DE)

Full-time

Diverse Lynx LLC

Job Summary

We are seeking a highly skilled and experienced Senior Engineer in Amazon Connect and AWS Expert to join a dynamic team and assist with migration from legacy contact center system to Amazon this role you will be responsible for the assessment design development and implementation of complex contact center solutions leveraging Amazon Connect platform. You will work closely with cross-functional teams including product engineering and operations to deliver high-quality innovative secure and scalable solutions that meet the evolving needs of the business in a hyper-growth environment.

Key Responsibilities

Design develop and implement complex contact center solutions utilizing the full suite of Amazon Connect features including IVR/contact flows queues agents and integrations.
Develop and implement custom integrations with CRM systems (Salesforce ServiceNow etc.) ERP Systems Alert & Monitoring systems and other business applications.
Eligible to workimize contact center performance by analyzing call flow data identifying bottlenecks and implementing improvements to reduce call handling times and improve customer satisfaction.
Configure and manage Amazon Connect features including voice and chat capabilities speech recognition text-to-speech and outbound dialing.
Stay abreast of the latest advancements in contact center technology and Amazon Connect features.
Provide technical support troubleshoot and resolve technical issues related to Amazon Connect and its integrations.

Disclaimer : Diverse Lynx LLC is an Equal Opportunity Employer. All applicants and employees are evaluated without discrimination based solely on their qualifications ability competence and performance. This email and its attachments may contain confidential or proprietary information and is intended only for the recipient(s). If you received this message in error please disregard it and notify the sender. If you no longer wish to receive our communications you may at any time.
Security Notice : Our official website is We do not operate or authorize any other websites representing Diverse Lynx LLC.

Required Experience:

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Vacancy posted 5 days ago

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