Customer Service Coordinator

Job Description Company is a leader in office space planning, design and installation. They are currently looking to make an addition to their service team. This group focuses on providing repairs and service to existing customers, they also support sales, installation, warehouse, vendors and clients. This is a position that will require strong administrative, data entry and customer service skills. We are looking for someone with a mechanical aptitude, understands how to use tools to repair office furniture. The right candidate will be responsible for handling all Audio Visual Installs. Working directly with the internal project managers, and following up with clients from time to time. Responsibilities Secure labor for installations. Timely installation of AV projects. Install arrivals communicated to customer(s). Build installation schedules into the future. Fleet utilization. Teamwork: schedule installations with AV Project Managers. Typical Day Schedule technicians and commissioners to projects and publish for visibility to the team. Secure labor for installations: Internal Technicians and sub-contractors for nationwide installations. Manage sub-contractor contractual agreements. Maintain the list of subcontractors retained. Find subcontractors in outstate markets. Multiple entities required in markets. Match installation and commissioning requirements with appropriate skill sets. Work closely with AV Install Manager and Project Managers to get installs staffed. Onboard sub contracted labor groups. Modify the install and commissioning schedule as required. Manage internal and external communications related to installation schedule. Maximize fleet efficiency through effective route dispatching. Rent vehicles as required. Service customers timely. Other work as directed. Skills Customer service, data entry, Scheduler. Top Skills Details Customer service. Additional Skills & Qualifications HS Diploma. 3+ years of work experience in customer support and coordination of services. Computer Savvy with Excel - managing data across multiple spreadsheets. Technical aptitude required - supported a consumer product or technology. Prefers experience with Audio Visual Technology. Prefers ticketing experience to track and resolve issues. Experience Level Expert Level Job Type & Location This is a Contract to Hire position based out of Plymouth, MN. Pay and Benefits The pay range for this position is $20.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Plymouth, MN. Application Deadline This position is anticipated to close on Jun 30, 2026. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. #J-18808-Ljbffr TEKsystems