Manager-Operational Risk Management

Job ID: 26015544Posted: 2026-10-23Location: Charlotte, NC, United States; Phoenix, AZ, United States; Sunrise, FL, United StatesSalary: $89250 - $150250 annually + bonus + benefitsJob Function: Risk ManagementSchedule: Full timeWorkplace: HybridCareer Area: Operational Risk Management and Control ManagementCompany: American ExpressDescriptionThe objective of the ORM Governance team is to develop, oversee and strengthen the organization’s ORM framework to ensure that governance structures, policies, and procedures are robust, effective, and align with regulatory requirements and best practices. The ORM Governance organization is looking for a SeniorManager, Corporate Functions Operational Risk Management to join a diverse team of high-performing individuals focused on the effective oversight of risk identification, assessment, and mitigation across the Business Unit, while maintaining alignment with the organization’s enterprise risk management framework. Reporting directly to the Director, Corporate Functions Operational Risk Management, this role plays a critical part in assessing, monitoring, and challenging the first line’s risk management practices. The ideal candidate will partner closely with first-line stakeholders and enterprise risk functions to provide independent oversight and challenge, ensuring that risks are managed effectively and in compliance with regulatory expectations. ResponsibilitiesSupport the independent oversight and challenge of first-line risk identification, assessment, and mitigation efforts (i.e., Risk & Control Self-Assessment) within Corporate Functions to ensure alignment with enterprise risk standardsAnalyze business processes and activities to identify potential risks, control gaps, and emerging risksSupport the development and refinement of risk policies, standards, and proceduresAssist in applying the enterprise risk management framework across Corporate FunctionsSupport Corporate Functions in embedding risk management practices into daily operations and decision-makingSupport the tracking and analysis of key risk indicators (KRIs), providing insights into risk trends and areas requiring attentionContribute to risk reporting efforts, preparing materials for senior management, risk committees, and regulatory engagementsMaintain an understanding of relevant regulations and industry expectations to help the business navigate compliance requirementsConduct risk assessments, scenario analyses, and deep dives to evaluate the effectiveness of existing controlsAct as a key risk partner to the first line, providing guidance on risk identification, control enhancements, and remediation effortsMonitor risk-related issues, ensuring they are appropriately addressedEscalate significant risk concerns and control deficiencies to senior risk colleagues and relevant stakeholders QualificationsExperience in risk management, preferably within a second-line function in financial services, and understands critical risk management lifecycle activitiesKnowledge of risk management frameworks, regulatory environments, and industry best practicesProven ability to assess and challenge first-line risk practices independentlyExcellent communication and relationship-building skills, with the ability to translate complex risk concepts into actionable insightsAbility to build productive partnerships and influence stakeholders across the organizationStrong understanding of operational and regulatory risksProficiency in risk management tools, data analysis, and reporting systemsAdvanced analytical and problem-solving capabilities, with a focus on actionable insightsDetail-oriented and proactive, with strong prioritization skills in a dynamic environmentHigh ethical standards and a commitment to integrity and accountabilityKnowledge of Corporate Functions at large banking institutions (e.g., Risk & Compliance, Finance, Legal, etc.)Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions. About the TeamAt American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.