Account Associate - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• License Reimbursement
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
Our agency opened in 1991 and is a well-established team of nine with a long history of success. I bring a diverse background including experience in government, the medical field, and insurance prior to opening the agency. Throughout my career, I’ve consistently been a top performer, ranking in the top 10% of the company and earning many of State Farm’s top awards.

I hold a Master of Science in Management from Florida International University and have been married for 36 years. I take pride in both my professional accomplishments and the strong relationships I’ve built over time.
We stay involved in the community by supporting organizations such as the Miami Rescue Mission and the Cuban Catholic Church.

For our team, we offer paid parking, health benefits, a 401(k), an Aspirant program, ongoing training and professional development, team outings, travel incentives, and private office spaces for both sales and service roles.

Our office culture is supportive, team-oriented, and focused on delivering exceptional customer service. We’re looking for someone who is hungry, self-driven, and accountable - someone with strong integrity, good judgment, and a desire to grow as part of a high-performing team.

ROLE DESCRIPTION:
As Account Associate - State Farm Agent Team Member for Ileana Cabrera-Rodriguez - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.

Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

RESPONSIBILITIES:

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

QUALIFICATIONS:

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.