Remote Van Smartphone Electronic Repair Technician

Job Description

Job Description

Job description:

The uBreakiFix remote technician is in charge of completing off site repairs in the Tallahassee, FL designated area. The position requires the technician to utilize a company van to travel off-site to complete phone repairs. The van is outfitted to complete repairs inside it to create a safe environment. The technician should maintain a professional and courteous demeanor during repairs. All technicians must have a smartphone in order to complete all daily tasks. Training is supplied if needed.

Serves customers off-site by diagnosing and repairing smartphones while ensuring customer satisfaction. Repair includes Apple, Samsung, and Google. This is a full-time position that requires driving off-site to complete repairs.

Full-Time: 4 to 5 day work weeks

Tasks and Responsibilities:

• Complete between 1 & 10 repairs daily
• Safely travel to customer sites and arrive within the scheduled appointment window
• Provide quality repairs for customer smartphones in a timely manner
• Inform customers of job status (En route, Arrived, etc.)
• Update store app about repair details while on site
• Travel to customer to perform repairs in the van
• Ensure that all repairs meet or exceed uBreakiFix quality standards
• Greet customers in a friendly manner and maintain a positive work environment
• Arrive at location in a professional, courteous, and friendly demeanor.
• Maintain a professional appearance
• Ensure that customers have an enjoyable experience by providing superior customer service and exceeding customer expectations
• Keep track of all inventory while safeguarding all parts
• Maintain the cleanliness and professional appearance of the company vehicle

If you’re a good fit for the job, you’ll be able to:

• Willing to train and receive proper certifications to effectively troubleshoot and repair technology
• Offer customers a value-added experience with premier customer service through relationship and rapport building
• Quickly identify and resolve technical issues
• Understand routes to optimize the times for repairs
• Sell to customers
• Demonstrate empathy and assurance for the customer throughout the in-person session
• Utilize tools and resources to solve technical problems in a fast-paced environment.
• Ability to proactively adapt communication to the customers’ technical skill level

Qualifications

• 1+ years of experience in automotive, home or appliance repair
• High school diploma required
• Must have a valid driver's license and satisfactory driving record with at least 1 year of driving experience
• Able to sit or stand for long periods of time (up to 2 hours)
• Able to interact face-to-face with Customers in their homes

Must have:

• Valid Drivers license
• Clean driving record

Job Type: Full-time

Schedule:

• 10 hour shifts
• 8 hour shifts
• 4 hour shifts

Job Type: Full-time

Compensation:

• $16.00 (Hourly)
• Bonus (Metrics Based)
• Commission 

uBreakifix Tallahassee has been open since July of 2016. We have steadily grown as a location and handle multiple customers and devices a day. We are the leading electronic repair store in the panhandle. Our partnerships with Samsung, Google, Asurion, and others have allowed us to better help customers in the surrounding area. We continue to grow as a company and have over 600 locations across the US.

Company Description

uBreakifix Tallahassee has been open since July of 2016. We have steadily grown as a location and handle multiple customers and devices a day. We are the leading electronic repair store in the panhandle. Our partnerships with Samsung, Google, Asurion, and others have allowed us to better help customers in the surrounding area. We continue to grow as a company and have over 600 locations across the US.