Retail Associate

About Ross

Ross is a leading off-price retail chain with more than 2,200 stores across the United States. The company is committed to providing an inclusive work environment with continuous learning opportunities and development for its teams.

General Purpose

The Retail Associate ensures that customers have a positive shopping experience by greeting them, providing assistance, maintaining a clean and organized store, and supporting company brand standards. The Associate is expected to perform a range of duties across all store areas and may be asked to take on additional tasks to meet customer service and operational goals.

Essential Functions

• Maintain safety as the top priority, practicing safe behaviors and reporting unsafe conditions.
• Keep the sales floor clear and secure, ensuring easy egress to emergency exits.
• Treat all customers and associates with respect and courtesy; greet customers with eye contact, a smile, and a friendly hello.
• Assist customers at the register and in merchandise areas, answering questions and providing product knowledge.
• Respond promptly to customer service calls and resolve customer issues courteously, involving store leadership when necessary.
• Represent and support Ross’s brand at all times.
• Clean the store, including sweeping, mopping, dusting counters and mirrors, wiping high‑touch areas, and replenishing restroom supplies.
• Appear professional and adhere to the company dress code.
• Perform daily sizing and recovery to keep the store neat, clean, and well‑merchandised.
• Expedite newly received merchandise to the sales floor per company best practices and monthly presentation guidelines.
• Understand loss prevention, Shortage Highway, and protecting merchandise.
• Guard confidential information, cash, credit card data, and merchandise with integrity.
• Follow Mark‑Out‑of‑Stock policies, properly process items, and notify store leadership for approvals.
• Handle cash, check, charge card, refunds, voids, and offline processes with accuracy.
• Work efficiently, minimizing steps and touches in workflow to meet productivity goals.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications and Special Skills Required

• Effectively communicate with customers, associates, and store leadership in a friendly, respectful, cooperative, and pleasant manner.
• Perform basic mathematical calculations commonly used in retail environments.

Physical Requirements / ADA

• Use all store equipment, including PDTs, registers, and PCs as required.
• Stand, walk, and move around the store for up to 100% of working time.
• Bend at the waist, squat, kneel, climb, carry, reach, and stoop regularly.
• Occasionally push, pull, and lift more than 25 pounds.
• Use janitorial equipment, rolling racks, ladders, and other assigned supplies.
• Other assignments may require different qualifications and skills.
• Stockroom shifts may require pushing, pulling, and lifting more than 20 pounds.

Supervisory Responsibilities

None

Disclaimer

This job description is a summary of the primary duties and responsibilities of the position and is not meant to be all‑inclusive. The content is subject to change at management's discretion.

EEO Statement

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We attract, hire and develop a strong, talented and diverse workforce, and are committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (including pregnancy, childbirth, breastfeeding and related medical conditions), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic traits), genetic information, gender, gender identity, gender expression, sexual orientation, and any other protected category under federal, state or local laws.

Compensation and Benefits

The base pay range for this role is $15.00 – $15.50, depending on experience, skills, qualifications, education, and location. This range represents only a component of total compensation; additional rewards vary by position and location.

Benefits offered to all associates include Accident, Critical Illness, Vision, Auto, Home, and Pet insurance programs; Associate Discount; Identity Protection; Associate Purchase Program; Benefit Hub Discount Mall; Employee Assistance Program; and Commuter Benefits, as well as 401(k) (with service requirements) and Employee Stock Purchase Program. All full‑time associates, including FT Retail Associate, Area Supervisor, Assistant Store Manager and Store Manager, are eligible for extended benefits such as Medical/Dental/Vision Health Insurance, Legal Insurance, Vacation Buy, Flexible Spending Account, Health Savings Account, Life/ADD Insurance, Long‑Term Disability, Enhanced Maternity and Parental Leave, Vacation Pay accrued at 10 days/year after eligibility commences, and 9 personal and company holidays. Associates (AS, ASM, SM) in stores and exempt corporate and buying office roles may also receive a performance‑based bonus.