Maintenance Operations Manager

Maintenance Operations Manager

Reinhart Landscaping & Snow keeps properties across central Illinois looking sharp in July and passable in January — and none of it happens without someone making sure the equipment, crews, and sites are ready before the sun's up. We're looking for a Maintenance Operations Manager who treats "good enough" as a red flag and sees every property visit as a reflection of the Reinhart name.

General Responsibilities

• Recruit, train, and manage a high-performing team to deliver Maintenance and Snow services.
• Always maintain full staffing levels by effectively communicating needs with employees, managers, and recruiting staff.
• Ensure team adherence to uniform and safety protocols, including equipment training requirements.
• Oversee a variety of services for the Peoria Branch, including mowing, fertilizing, mulching, weed control, and snow operations during winter.
• Manage all aspects of snow operations, including equipment use, repairs, staffing, fuel, and salt supplies. Achieve full operational readiness within 24 hours of a snow event's conclusion.

Financial Responsibilities

• Manage contracts to achieve or exceed bid gross margin percentages.
• Monitor labor, subcontractor, and material costs to ensure they remain within budget.
• Communicate effectively with vendors for orders and track invoices and expenses in compliance with company procedures.
• Achieve proficiency in company business management software.
• Collaborate with the Branch/Account Manager to meet financial targets, including sales, revenue, renewals, payroll, and profit goals.

Customer Relations

• Communicate effectively with the customer and manager via reports, paperwork, and electronic correspondence.
• Maintain accurate records for all equipment, coordinating fleet maintenance with Reinhart mechanics during both green and white seasons. Regularly service and maintain your assigned company vehicle.
• Respond promptly to customer communications during snow season events, ensuring a response time of under five minutes (this responsibility can be delegated).
• Oversee subcontractor work and efficiently schedule employees to provide exceptional service.

Licensing & Accreditation

• Obtain and maintain pesticide applicator licenses within six months of employment.
• Become a Certified Snow Professional (CSP) within 12 months of employment.
• Obtain a Commercial Driver's License (CDL) within 12 months, with expenses covered by Reinhart.

Job Requirements

This is a management-level position requiring:

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and understanding of P&L statements.
• A valid driver's license with a clean record.
• Physical activities such as walking, sitting, kneeling, shoveling, raking, bending, light equipment operation, and lifting/carrying over 50 pounds.

Work Schedule

• Typical hours: Monday–Friday, 6:00 AM–4:30 PM, averaging 45–50 hours per week.
• Flexibility required based on seasonal demands and emergency services.
  • Must be available/reachable from Monday–Friday, 6:00 AM–6:00 PM
  • Saturdays may be required during peak seasons depending on workload demands
  • Snow removal is classified as an emergency service that operates 24/7

Compensation & Benefits

• Salary: $55,000 - $70,000 annually
• Paid Time Off: 10 days per calendar year (approval required).
• Health Insurance: 50% of employee premiums covered by Reinhart (60-day waiting period).
• Company-provided Equipment:
  • Phone or stipend.
  • Laptop.
  • Vehicle (with gas and insurance).
• 401K Retirement Plan: Refer to the employee handbook for additional details.
• Accidental Death and Dismemberment $25,000 paid.