QUALITY ASSURANCE SUPERVISOR/EXPERT

Position Number: 22162929
County: Pulaski
Posting End Date: [[postingEndDate]]

Anticipated Starting Salary: 63086

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The Department of Public Safety’s mission is to enhance the safety and security of all Arkansans through ethical, character-driven behavior that promotes professionalism, clear communication, and accountability while serving as the state’s premier public safety agency.

Position Information

Job Series: Program Operations – Quality Assurance

Classification: Quality Assurance Supervisor / Expert

Class Code: PQA04P

Pay Grade: SGS08

Salary Range: $63,086 – $93,367

Job Summary

The Quality Assurance Supervisor / Expert is a seasoned leader in quality management responsible for developing, implementing, and continuously enhancing the organization’s quality systems. This role ensures that products and services meet or exceed internal quality standards, industry regulations, and customer expectations. Serving as both a strategic partner and an operations expert, the Quality Assurance Supervisor / Expert drives advanced process improvements, mentors teams, and implements robust risk management and corrective actions across the organization.

Primary Responsibilities

The assignment of supervisory duties is determined by the hiring agency's operational needs. Non-supervisory roles will serve as senior technical experts. Design, implement, and maintain comprehensive quality assurance policies and procedures that align with industry-leading practices (e.g., International Organization for Standardization standards). Oversee and continuously refine the organization’s quality management system to ensure ongoing compliance and operational excellence. Lead complex quality audits, inspections, and process evaluations to identify gaps and opportunities for improvement. Utilize data analytics and advanced statistical tools to conduct root cause analysis and implement proactive corrective actions. Champion continuous improvement initiatives by developing key quality metrics, dashboards, and performance reports for executive leadership. Collaborate closely with cross-functional teams—including production, product development, and supply chain—to optimize quality control processes. Mentor and guide quality assurance personnel, fostering a culture of excellence and continuous learning. Provide subject matter expertise during training sessions and quality system reviews, ensuring that all team members are aligned with the organization’s quality objectives. Maintain up-to-date knowledge of regulatory requirements and quality standards relevant to the industry. Serve as the primary liaison between the organization and external agencies or vendors regarding compliance issues and quality-related audits. Develop and implement rigorous risk assessment protocols, ensuring early detection and resolution of quality issues. Oversee the development and execution of corrective and preventive action plans to minimize quality deviations and optimize performance.

Knowledge and Skills

Expertise in using statistical analysis tools and quality management software to drive data-informed decisions. Exceptional ability to communicate complex quality issues to personnel at all levels. Proven leadership in guiding teams through change and continuous improvement processes. In-depth understanding of industry regulations and standards, with the ability to ensure the organization consistently meets or exceeds compliance requirements. A proactive and methodical approach to identifying quality risks, with a strong track record of implementing effective solutions. Excellent knowledge of quality assurance systems, audit methodologies, and modern quality control tools and technologies.

Minimum Qualifications

Bachelor’s degree in Business Administration, Industrial Technology, Quality Assurance, Engineering, or a related field.

Minimum of 3 years of progressively responsible experience in quality assurance or quality control environments.

Demonstrable experience in leading quality programs, managing high-level audits, and driving process improvement initiatives; prior experience in a supervisory or senior role.

Experience working in environments such as manufacturing, healthcare, or service industries, where regulatory compliance and quality standards are critical, may be required.

Experience in highly regulated industries or in organizations with complex manufacturing or service delivery processes may be required.

Satisfaction of the minimum qualifications, including years of experience and service, does not entitle employees to automatic progression within the job series. Promotion to the next classification level is at the discretion of the department and the Office of Personnel Management, taking into consideration the employee’s demonstrated skills, competencies, performance, workload responsibilities, and organizational needs.

Licensure/Certifications

N/A OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.