Technical Account Manager

A&B Business Solutions has a track record of outstanding employee appreciation with an average employee tenure of over 9 years!

We pride ourselves on being manufacture certified while helping to develop strong communities and servicing businesses. We don't take ourselves too seriously so we can enjoy the journey. Our code of honor is to always tell the truth, train harder than anyone, and to hold ourselves and each other accountable. We impact our community with paid volunteer hours and community involvement. We utilize the metaphor of an eagle, as an eagle is a fighter that protects its family and soars higher and higher to see the full vision.

One of our big focus points is our culture. We have sponsored events and activities throughout the community, catered, celebration lunches, bonus opportunities, departmental retreats, anniversary and birthday recognition. We offer flexibility and paid time off to allow our team a work/life balance. Training and continued development are part of the job at A&B. Come join our team with a great environment of being family owned.


Position Overview

A&B Business Solutions is seeking a Level 4 Helpdesk Technician to join our IT division. This role involves providing advanced IT support to our customers, dealing with complex IT systems, and troubleshooting to resolve advanced technical issues. The ideal candidate will be ready for tasks and projects above and beyond the standard help desk model.

Major Goals and Responsibilities:

The following job responsibilities are intended to reflect the major responsibilities of the job, but do not describe the minor duties or other responsibilities that may be assigned from time to time. Requirements are representative of minimum levels of knowledge, skills, and/or abilities. Incumbent will be required to satisfactorily perform all essential functions of the job.

• Provide advanced technical support to customers, resolving complex IT issues
• Collaborate with other IT professionals to diagnose and resolve multi-faceted problems
• Develop and implement IT solutions that improve system performance and reliability
• Document all actions taken during problem resolution.
• Train and mentor helpdesk staff
• Perform quarterly business reviews with assigned clients
• Maintain client relationships
• Act as a technical advisor to sales as they work new IT business leads

Skills/Abilities:

• Strict attention to detail, organization and professionalism
• Personable, honest and trustworthy
• Excellent time management skills: ability to multitask and meet deadlines
• Problem-solving and critical thinking
• Candidate must have the ability to effectively communicate with individuals of all education and professional backgrounds from entry level staff to CFO/COO/CEO
• Customer relationship management skills

Qualifications Required:

• Proven experience in a similar role
• Advanced knowledge of IT systems and networks
• Excellent problem-solving abilities
• Strong communication skills, with the ability to explain complex technical concepts to non-technical users
• Customer Service experience preferred

People Managed: 0-2

Compensation: Salary

Benefits:

• Competitive salary
• Paid time off
• Health Benefits
• Vision & Dental Benefits
• Bonus opportunities
• Paid Holidays
• 401k Retirement Program with partial matching
• Community Involvement and paid Volunteer Time Off (40 hours per year!)
• Opportunities for advancement
• Comprehensive training
• Several free catered lunches each year

A&B Business is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.