Temporary Eligibility Services Clerk/Spanish Bilingual Only/ Riverside, CA

Temporary Spanish Bilingual Eligibility Services Clerk

The County of Riverside's Human Resources Temporary Assignment Program (TAP) seeks to fill Temporary Spanish Bilingual Eligibility Services Clerk positions to support the Department of Public Social Services for Riverside, CA. The selected candidate will provide high-quality customer service assistance to clients while processing eligibility-related documents and applications. Key responsibilities include providing frontline customer service by answering high-volume incoming calls from the public and external partners, responding to and routing calls from Administrative Law Judges in a timely and professional manner, and responding to inquiries in person, by phone, and via email. The candidate will process incoming and outgoing mail, including logging, sorting, and distributing documents; maintain organized electronic and physical filing systems; and navigate multiple computer systems and databases to accurately enter, retrieve, and update information. Additional responsibilities include performing detailed data entry, scanning, copying, document preparation, maintaining precise records, and assisting with other administrative tasks as assigned to support the hearings process. This role requires strong organizational skills, attention to detail, professionalism, and the ability to work independently with minimal supervision while managing multiple priorities and completing daily tasks efficiently.

The ideal candidate will possess strong computer skills with the ability to navigate multiple systems effectively, along with prior customer service experience. Strong attention to detail, the ability to manage a workload independently without constant supervision, and experience working in a fast-paced office environment are highly desired.

Examples Of Essential Duties

Conduct pre-screening and other interviews with applicants and clients using standardized forms to obtain personal, family and financial data required to determine eligibility for one or more public social service aids and/or basic information required to authorize social service plans.

Give applicants standard forms and request that routine verifications be returned with completed forms; review forms for completeness when returned by the applicant; may assist clients with completing application forms for financial assistance.

Record verifications of birth, income, property, and other required information according to standard procedures.

Bring discrepancies to the attention of the Eligibility Technician or Social Service Practitioner responsible for the case; file required forms and verification in an established filing order.

Complete notices of action and other required forms following eligibility determination; accept late income reports from clients reviewing them for completion and accuracy.

Prepare and verify IHSS payroll time sheets.

Receive mail out questionnaires on IHSS remedy reassessments; verify and adjust authorization of IHSS, referring special cases to the Social Service Practitioner.

Determine when to issue notice of intended action or right to fair hearing forms to clients.

Clear routine case controls using computer printouts; respond to routine telephone calls or lobby visits from applicants and clients reporting changes in their circumstances or requesting information on the status of their applications or case.

May prepare and maintain other documents associated with the eligibility/services processes; maintain records for use in the development of workload and productivity statistics.

Minimum Qualifications

Experience: OPTION I Experience: Six months of clerical experience in a public social services agency, preferably involving making mathematical computations. OPTION II Experience: One year of clerical experience which involved substantial work involving public contact, interviewing, math computations, or completing complex forms.

Knowledge of: Modern office procedures including filing and operating standard office equipment.

Ability to: Understand and follow written instructions and guidelines; perform basic arithmetic computations; perform general clerical work and quickly learn the specific operations of the department; maintain records; effectively interview applicants and clients to obtain personal, family and financial information, and to accurately record this information; work cooperatively with the public and with departmental staff.

Supplemental Information

Possession of a valid California Driver's License may be required.