Senior System Engineer

Ventucom LLC provides tailored IT services to nonprofit and social impact organizations, focusing on optimizing efficiency, enhancing collaboration, and strengthening cybersecurity. We partner with organizations to help them achieve their missions and increase their impact. Our inclusive and supportive workplace fosters growth, innovation, and a shared enthusiasm for technology and social change. At Ventucom LLC, team members collaborate to address the technical needs of like‑minded organizations, contributing to meaningful advancements in society. We are currently seeking a Senior Systems Engineer with extensive experience in server, network, and cloud environments. This role goes beyond day‑to‑day support and into operations, architecture, project management, and mentoring. Office Location New York, NY or Rockville, MD Summary of Essential Job Functions As a Senior Systems Engineer, you’ll lead the design, implementation, and ongoing support of secure, scalable IT systems for clients in dynamic, multi‑site environments. You’ll act as a trusted advisor to clients, and a technical escalation point for internal teams. Core Responsibilities Architect and maintain Windows Server environments and Active Directory services (DNS, GPO, File, Print, IIS), including upgrades, patching, and domain restructuring. Design and manage virtual infrastructure (VMware ESXi, Hyper‑V), ensuring availability, scalability, and performance. Lead deployment of IT infrastructure hardware, including racks, cabling, UPS, and supporting systems. Oversee business continuity and disaster recovery strategies, including backup administration and planning. Evaluate and implement new technologies; provide strategic recommendations to clients. Provide Tier 3 escalation and technical mentorship to junior engineers. Maintain comprehensive client documentation and IT governance processes. Occasionally participate in after‑hours or weekend work for critical upgrades or incidents. Work closely with the security team to implement and maintain security tools, including firewalls, endpoint detection and response, SIEM, next‑gen anti‑virus, EDR, application control, and access controls. Assist in vulnerability assessments, penetration testing, and security audits. Respond to security incidents and participate in incident handling procedures. Monitor alert queue and respond or elevate as needed. Qualifications Windows Server, Active Directory, PowerShell scripting TCP/IP networking, LAN/WAN architecture, VPN, VLANs, DNS/DHCP, firewalls, routing/switching VMware ESXi and Microsoft Hyper‑V virtualization Shared storage systems: SAN, iSCSI, RAID, LUNs SaaS ecosystems: Office 365, G Suite, Okta, Slack, Zoom Cloud platforms: AWS and Azure (compute, storage, IAM, networking) Email systems and mail flow troubleshooting (including anti‑spam gateways) Cybersecurity fundamentals (incident response, web proxy, MDM, EDR tools) Microsoft Entra, Office 365 and Microsoft Intune proficiency Microsoft PowerApps and Power Automate proficiency Strong oral and written communication skills Excellent customer service and strong organizational skills required Ability to effectively work in a team environment to accomplish assigned tasks Ability to work onsite and lift up to 50 pounds Bachelor's degree from an accredited four‑year university or equivalent experience is a plus Minimum of 5-7 years of hands‑on IT experience (MSP experience preferred) Soft Skills Project Management: Lead infrastructure projects with minimal supervision Client‑Centric Mindset: Understand client needs, proactively communicate, and deliver with empathy Agile: Comfortable with ambiguity and evolving environments Collaborative Leadership: Willingness to guide junior team members and foster knowledge sharing Why Join Ventucom? Be part of a team that supports organizations doing meaningful, world‑changing work Collaborate with passionate and skilled engineers who value technical excellence and creative problem‑solving Enjoy a culture of respect, flexibility, and growth, where work‑life balance isn’t just a buzzword Make a visible impact on client systems and internal capabilities Additional Information We value growth potential as much as checklists. If you’re excited about this role but your experience doesn’t line up perfectly, we encourage you to apply. We welcome diverse backgrounds and perspectives. Ventucom is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, religion, gender, age, national origin, disability, sexual orientation, or marital status. All candidates must be authorized to work in the U.S. #J-18808-Ljbffr