Client Relationship Consultant 3 (Banker) - SW 5th Ave - Portland, OR

Job Overview Client Relationship Consultant – 900 SW 5th Ave, STE 200, Portland, OR 97204. Responsibilities Build relationships with customers via in‑person, appointment, and virtual channels to provide counsel with a digital‑first mindset. Assess and attend to customers’ banking needs, obtain and process customer and account information. Demonstrate and educate clients on available deposit and loan products and services, recommending solutions aligned with their goals and needs. Proactively outreach and follow up with clients, learning about their financial needs and channel preferences. Identify solutions for new and existing clients through effective engagement and communication. Maintain working knowledge of consumer and business banking products, including digital products. Provide consistent optimal client experience: greeting clients and processing basic transactions. Collaborate with branch team members and partners to serve clients effectively. Open new consumer and business accounts, complete service requests, and submit credit applications. Educate clients on emerging and self‑service digital products and services to meet financial needs. Leverage available resources and technologies to optimize client experience and deliver operational excellence and accuracy. Qualifications Basic Qualifications High school diploma or equivalent. Typically 4‑5 years of job‑related retail banking experience or comparable training. Preferred Skills & Experience Proven ability to build and foster relationships with clients through proactive outreach and follow‑up. Effective engagement and communication with clients. Strong knowledge of bank and branch policies, procedures, and support systems. Knowledge of all retail products and services. Proven customer service and interpersonal skills. Experience participating in sales campaigns/promotions. Experience using and demonstrating digital products and self‑service technologies. Ability to identify and address customer needs using a digital‑first mindset. Advanced proficiency in making appropriate recommendations to meet customer needs proactively and reactively. Experience in the financial services industry preferred. Bilingual English and Spanish encouraged. Location & Availability This role requires working from a U.S. Bank location five (5) days per week. Compliance & Licensing The position requires National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z. Applicants will undergo the required registration process, including criminal background and credit checks. Benefits Healthcare (medical, dental, vision) Basic term and optional term life insurance Short‑term and long‑term disability Pregnancy disability and parental leave 401(k) and employer‑funded retirement plan Paid vacation (2 to 5 weeks depending on salary grade and tenure) Up to 11 paid holiday opportunities Adoption assistance Sick and Safe Leave accruals of one hour every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law Equal Opportunity U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, veteran status, or other protected factors. Employment Eligibility Verification U.S. Bank participates in the U.S. Department of Homeland Security E‑Verify program in all facilities in the United States and certain U.S. territories. The program is an internet‑based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Payment Range Pay Range: $25.49 - 31.15 per hour (may vary by location). Legal Notice Applicants may be subject to background checks consistent with California Fair Chance Ordinance, SanFrancisco Fair Chance Ordinance, and other applicable laws. Certain positions may also be subject to FINRA, NMLS registration, RegZ, RegG, OFAC, and other federal guidelines. #J-18808-Ljbffr U.S. Bank