Customs Brokerage Specialist

Job Title: Customs Brokerage Specialist

Job Location: San Diego, California

DHL Global Forwarding manages the flow of goods and information across a customer’s global supply chain utilizing air/ocean/ground transportation, customs brokerage services, and dedicated warehousing/distribution centers. We are part of DHL Group, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at

We have an outstanding career opportunity for a Customs Brokerage Specialist in our San Diego, CA facility. As a Customs Entry Processing Agent you will be responsible for completing the customs entry documentation into our computerized system for our customers. Come join our DHL team and establish a career with the largest global transportation and logistics company!

Key Responsibilities :

• Enter new customer orders into our DHL computerized system to obtain release of cargo
• Ensure all data is properly entered and/or uploaded completely in an accurate and timely fashion
• Completes document auto upload as needed into DHL computerized system
• Work with importer to obtain missing information via telephone or email
• Maintains positive and professional customer relationships (internal and external)
• Acts as a key point of contact for Mandarin speaking customer team
• Processing of medium complexity air/ocean shipments and requires more thorough understanding of SPI (Special Program Indicator) related to FTAs (Free Trade Agreements) and PGA’s (Participating Government Agencies)
• May be assigned additional tasks as needed

Skills and Qualifications : 

• Native Fluency in Spoken and Written Mandarin preferred
• Minimum of 1 year of experience in Customs Brokerage
• HS diploma or GED required
• Keyboarding / 10 key data processing skills required
• Microsoft Office (Outlook, Excel, Word, and PowerPoint) experience required
• Exceptional customer service skills 
• Strong communication skills
• Flexibility to work various shifts: days, evenings, nights, or weekends
• Minimum of 1-2 years of experience in area of responsibility

Pay Range: $21.32 - $28.43/hr. (Based on Experience)

Benefits (All Non-Union Employees)

• Compensation: Competitive base salary plus role dependent performance-based incentives.
• 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
• Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
• Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
• Vision: Optional coverage for exams, frames, and contacts.
• Dental: Optional coverage for preventive, basic, and major services.
• Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.

Equal Opportunity Employer

DHL Global Forwarding is committed to equal employment opportunities , evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Work Authorization

Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role.

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