Clearinghouse Site Representative

Job Description

Job Description

The Organization: Sierra Management and Technologies, Inc.

Sierra Management and Technologies, Inc. (Sierra), provides unparalleled logistics and program management, cutting-edge software and IT system development, and innovative data science and analytics services to our Department of Defense clients as well as superior support to Government Contracting Facility Security Officers (FSO). 

As a disadvantaged, minority-owned, small business, we are committed to exceeding expectations and fostering excellence within our workforce. Sierra has a proud history of hiring veterans and encourages those who have served in the armed forces to apply.

Sierra is an honored recipient of the following awards:

• HIRE Vets Medallion Award
• VETS Indexes Employer Award

About the Role: 

The Joint Deficiency Reporting System (JDRS) is the Department of Defense’s single, authoritative system for reporting and resolving critical deficiencies across the Joint warfighting enterprise. Used around the clock by nearly 20,000 users across the U.S. Navy, Marine Corps, Air Force, Coast Guard, depots, and industry, JDRS enables rapid identification and resolution of materiel, software, process, and publication issues. The system directly supports warfighter safety, readiness, and reliability by providing leadership with visibility into deficiency trends and actionable data to prevent repeat failures.

Clearinghouse Site Representative duties include:

• Interface daily with all JDRS NAVAIR Deficiency Reporting stakeholders including the Fleet/Supply, FST Engineering, FRC (Q/Ts, DMAs, PMI) teams, CSRs, PMAs, contractors/vendors, FRC production personnel, competencies, DLA, NAVSUP, and all NAMDRP team members in a professional and constructive manner.
• Able to independently resolve conflicts/issues that emerge because of these interfaces in a professional and constructive manner. 
• Able to listen and quickly and independently comprehend complex workflow issues from any stakeholder to accurately document exchanges and initiate appropriate corrective action using the established systems in a timely manner.
• Responsible for monitoring workflow related to each stakeholder and independently intervening when established metrics are not being met.
• Will independently perform as non-registered units as needed on the website to receive exhibits, approve exam plans, execute material dispositions, and ensure proper reporting of exhibits in NAVSUP WSS Carcass Tracking system.
• Will independently track shipments worldwide and employ a variety of tools and resources to locate missing exhibits. 
• For the National Clearinghouse only: Responsible for the daily reconciliation of DFAS FedEx payment program, Syncada, by confirming website receipt of all exhibits.
• Responsible for providing new website user training and/or existing user refresher training. This may be via an on-site classroom setting and/or phone calls and/or emails to a user population of approximately 14,000 NAVAIR customers. This requires a mastery of website processes and knowledge of common user errors and problems. 
• Will independently and periodically review assigned user population and update appropriately.
• Will extract, analyze, and provide periodic metrics in response to stakeholder data requests.
• Participate in requirements gathering, perform process mapping to uncover potential process deficiencies, develop and review functional requirements for process enhancements, document problems and apply trend analysis.
• Monitor NAMDRP process and intervene as necessary to provide fluid process flow, assist Aircraft Mishap Board (AMB) and Fleet Support Teams (FSTs) with aviation mishap investigations.
• Responsible for independently managing workload by appropriate prioritization and efficient organizational skills.
• Respond promptly and appropriately to varying stakeholder requests.

What Makes a Successful Candidate: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Must haves:

• Bachelor’s degree in management, business, or related field from an accredited college or university and two (2) years of experience.
  • Allowable Substitution: Four (4) years of combined education and experience related to management analysis functions.
• Must be familiar with the NAVAIR Enterprise environment and have experience/knowledge of naval aviation maintenance practices.
• Must be able to work onsite in Patuxent River, Maryland or Lakehurst, New Jersey

Applicant must be a US Citizen and be able to obtain a security clearance.

What to expect in our process

1. Apply by submitting a cover letter and resume for the position. 
2. Interview with the Hiring Manager
3. Reference checks and Degree Verification

We take care of our employees by providing the following benefits: 

• Flexible work schedules and remote/hybrid opportunities (depending on the role)
• Medical, dental, and vision insurance
• Flexible spending account and health savings account options
• Dependent care flexible spending account
• Education reimbursement
• Voluntary insurance such as: short-term disability, hospital indemnity, critical illness, and accident insurance
• 100% company-paid life + AD&D and long-term disability insurance
• Generous paid time off policy
• 11 paid holidays
• 401(k) retirement plan with matching contributions
• Employee assistance program

Equal Opportunity Statement

Building an inclusive, high-performing team that is diverse across lines of personal identity is integral to our success, and we are proud to be an equal-opportunity employer.

This means we do not discriminate against any job applicant or employee because of their race, ethnicity, color, religion, national origin, sex, disability status, genetics, protected veteran status, gender identity or expression, sexual orientation, age, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment.

E-Verify Statement

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact the Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the I-9 Form.