Advising Coach

Academic Coach

The Academic Coach is responsible for delivering excellent and relevant academic advisement, information, and services to all technical college students.

Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Advise students on academic requirements and selection of courses, which would include the following: (70%)

• Assist all students in developing and personalizing an education plan
• Disseminate information on institutional policies and procedures
• Review and interpret placement and other standardized test scores and course prerequisites
• Understand the institution's interpretation of FERPA rules for the release of student information to faculty, parents, students, etc.
• Perform and interpret degree audits
• Know graduation requirements for programs
• Monitor student registration activities and recommend solutions to academic difficulties and maintain accurate electronic records of interactions with students, and to be their advocate when appropriate
• Refer students to the appropriate specialized staff for such issues as financial aid assistance, career advisement, admissions processes, business office questions, and tutoring
• Documenting student contact accurately in the TargetX retention model

• Coordinate communications to the students regarding advisement, retention, academic calendar, and other related issues, which may include mass email, text, or phone correspondence as part of recruitment and Reaching out for Registration (ROR) initiatives. (5%)

• Collaborate and serve as a resource to other departments and faculty as needed, to also include participation in recruitment and enrollment growth events and initiatives to increase enrollment, registration, and to accurately assist students in academic progression and completion. (5%)

Stay abreast of changes in institutional information, including admissions requirements, new programs, course changes, deadlines, important dates, costs, expanding facilities, updates in college-wide initiatives, transfer requirements, and state and federal mandates (5%)

• Engage in professional development activities, including but not limited to memberships in professional organizations, such as NACADA, completing 1 Micro-credential each fiscal year, attending conferences, workshops, division, and department training sessions; staying current with information technology skills

• Participate in institutional student development and retention programs

• Serve as a resource for faculty/staff

• Collaborate with divisions in developing advising presentations and materials to support individual and group sessions. (i.e., create flyers or a checklist) (5%)

• Participates in planning, implementation, and evaluation of the academic advisement program's goals and objectives. Develop advising materials and presentations to support individual and group student sessions and complete administrative reports as assigned. (5%)

• Other duties as assigned. (5%)

Competencies

• Proficiency in using Banner, Degree Works, and other student graduation progression software, TargetX (Engage)
• Effective Communication, verbal and written, and ability to provide effective guidance and communication both face-to-face and virtually using teleconferencing or communication platforms.
• Interpersonal Skills
• Specific knowledge of college program completion requirements
• Good knowledge of college service availability and related impact on student registration, progress, financial aid, and program completion requirements
• Understanding of FERPA restrictions and proper guidance and assistance within compliance with privacy acts and restrictions
• Ethical Practice
• Customer Service
• Detail Oriented

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment and technologies.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is occasionally required to stand, walk, sit, use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; talk or hear. The employee must occasionally lift or move office products and supplies, up to 25 pounds.

Position Type/Expected Hours of Work

This is a full-time position, mainly located on a specific campus or with floating responsibilities across two or more campuses. Days and hours of work are typically set and specific and generally established between Monday through Thursday, 8:00 am to 6:00 pm, and Friday, 8 am until 12 pm (for 40 hours max). Some of the advertising duties are virtual but can be accomplished on campus. This position does not require weekend work.

Travel

Travel to other campus locations is occasionally required, as needed. Overnight travel is not required except in rare instances of external professional development conferences, travel, or meetings

Required Education and Experience

Bachelor's degree in a related field *and* Two (2) years of related work experience

Note: Experience may substitute for the degree on a year-for-year basis

Preferred Education and Experience

Two or more years' experience in academic advising or related direct student support in a postsecondary institution

Experience with a student information system such as Banner, Degree Works, or other student advisement information systems

Master's degree in a related field

Other Duties As Assigned