Patient Service Specialist

Patient Service Specialist

Location: Northfield, NJ

Schedule: Full-Time | Onsite (40 Hours/Week)

No Weekends

Are you passionate about helping patients and providing exceptional customer service? We are seeking a Patient Service Specialist to join a busy healthcare clinic in Northfield, NJ. This role is ideal for someone with medical office experience who enjoys working directly with patients, managing administrative responsibilities, and contributing to a positive patient experience.

Due to the high patient volume at this location, candidates with prior healthcare, medical office, insurance, or workers' compensation experience are strongly preferred.

What You'll Do

• Greet and register patients upon arrival
• Explain visit expectations and assist patients with check-out and follow-up scheduling
• Schedule appointments in person and over the phone
• Verify insurance eligibility, obtain authorizations, and manage payer approvals
• Collect co-pays and process patient payments accurately
• Prepare and review patient intake paperwork
• Educate patients on financial responsibilities and insurance coverage
• Communicate with attorney offices, insurance carriers, translation services, and internal teams
• Maintain accurate patient records and documentation
• Support quality assurance initiatives and compliance standards
• Maintain a clean, organized, and professional office environment

Qualifications

Required

• Previous healthcare, medical office, patient registration, front desk, or patient services experience
• Understanding of insurance verification, authorizations, payers, and patient financial responsibility
• Strong customer service and interpersonal skills
• Ability to professionally handle difficult or emotional patient interactions
• Comfortable navigating a desktop computer and Microsoft Office applications
• Experience answering and managing a multi-line phone system
• Strong attention to detail and organizational skills

Preferred

• Workers' compensation experience
• Knowledge of insurance claims and authorization processes
• Medical terminology knowledge
• Prior experience in physical therapy, medical practice, outpatient clinic, or healthcare administration settings

Technical Skills

• Microsoft Word, Excel, Outlook, and PowerPoint
• Typing speed of 40+ WPM
• Basic bookkeeping and accounts receivable knowledge
• Proficiency with office equipment including printers, copiers, and fax machines

Schedule

Must be able to work the following schedule without modification:

• Monday: 7:00 AM - 7:00 PM
• Tuesday: 8:00 AM - 1:00 PM
• Wednesday: 7:00 AM - 7:00 PM
• Thursday: 8:00 AM - 5:00 PM
• Friday: 7:00 AM - 12:00 PM

One-hour lunch break provided on Monday, Wednesday, and Thursday. No weekends required.

What Makes Someone Successful in This Role?

• Patient-focused mindset
• Excellent communication skills
• Ability to multitask in a fast-paced environment
• Strong problem-solving abilities
• Professional and compassionate demeanor
• Team-oriented attitude with the ability to work independently when needed

If you're looking for an opportunity to combine your healthcare knowledge, customer service skills, and administrative experience in a patient-focused environment, we'd love to hear from you.

This is a Contract to Hire position based out of Northfield, NJ.

The pay range for this position is $20.00 - $20.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Northfield,NJ.

This position is anticipated to close on Oct 16, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.