Systems Manager - Pacific Alaska Wholesale (PAW)

Systems Manager - Pacific Alaska Wholesale (PAW) Pacific Alaska Wholesale (PAW) is the wholesale arm of The North West Company International, Inc. (NWCI) — a leading community retailer serving rural communities and urban neighborhood markets across rural Alaska, the South Pacific, and the Caribbean. Our stores offer a broad range of retail products and services with an emphasis on food. Joining NWCI gives you the opportunity for growth and development throughout the company, a competitive salary and benefits package, and the chance to be part of a dynamic and diverse culture. North West owns a rich enterprising legacy as one of the longest continuing retail enterprises in the world, with many of our Alaska stores having continuously served their communities for over 150 years. Today, our northern stores operate in communities with populations from 500 to 7,000, offering food, family apparel, housewares, appliances, outdoor products, and services including quick-service prepared food, special ordering, money transfers, and check cashing. ABOUT THE ROLE The Systems Manager at Pacific Alaska Wholesale (PAW) is accountable to develop and support sustainable working procedures. This includes working closely with the PAW Operations Manager along with accounting and logistics personnel and providing stakeholders with effective and timely management information. The role supports the business in the improvement of customer service by interfacing with vendors, PAW Operations, logistics, and warehouse team to ensure accurate and timely order fulfillment and inventory management. The role provides actionable insight into operational or inventory related improvements to the VP of Wholesale. If you thrive in a fast-paced operations environment where your analytical mindset and cross-functional collaboration directly shape business outcomes, this role is built for you. YOUR RESPONSIBILITIES Lead, coach, and develop a small team, setting clear expectations, fostering accountability, and supporting individual growth within a collaborative team environment Manage computing production systems to ensure reliable, stable, and available services for use by stakeholders and service providers Analyze PAW functions, processes, and activities to improve operational and business software applications for the most effective use of capital, equipment, and people Develop, implement, and provide effective and timely management information to business stakeholders Analyze and develop documentation of current and future business requirements Develop performance measures that provide actionable insight into sales growth within the wholesale business Own the entire ERP system and lead the migration to a new system Supervise an inventory and data support team accountable for: Reviewing all receiving, vendor, shipping, and invoice transaction paperwork Checking for issues or discrepancies; performing analysis and taking corrective action to complete customer orders Entering all receiving, vendor, shipping, and invoice paperwork into the ERP system once issues are resolved Performing inventory transactions and adjustments as required Maintaining accurate vendor, customer, item, cost, and sales data records within the ERP system Researching and reporting causes of mis-picks and leftovers to appropriate parties Actively work with warehouse team members and office staff to build appreciation and understanding of team processes Monitor and maintain inventory with independent authority to: Research vendors, request quotes, negotiate with potential vendors, and make recommendations to management for vendor selection Place orders for inventory, including authorization of substitutions for vendor-discontinued or back-ordered items Set delivery times to maintain appropriate inventory levels Maintain records and handle returned goods Audit order shipments and delivery dates to identify opportunities to combine orders, improve fulfillment, expedite delivery, and reduce freight costs SKILLS & QUALIFICATIONS Bachelor’s degree in Business or equivalent from a 4-year college, or five years of related experience, training, or an equivalent combination of education and experience Extensive MS Office Suite experience, including advanced Excel proficiency; strong analytical and financial acumenStrong organizational, prioritization, and time management skills with the ability to independently manage workload in a fast-paced environment Strong communication skills, both oral and written Ability to train, develop, and lead team members Ability to problem-solve complex issues and know when to elevate Strong customer service skills with an operations-focused mindset and understanding of customer impact Ability to learn and navigate the Enterprise Resource Planning (ERP) system High attention to detail and a strong drive to achieve goals Ability to remain calm under pressure and thrive in a high-stress, fast-paced environment Ability to travel approximately 10% of the time Logistics background preferred Retail or wholesale management experience preferred WORKING CONDITIONS Office and warehouse environment Ability to lift 25+ pounds Primarily computer-based work; ability to sit or stand for extended periods Multiple phone calls and meetings on a daily/weekly basis Open-area office setting The North West Company is committed to inclusion and diversity and encourages applications from all candidates including but not limited to all religions and ethnicities, LGBTQ2s+, BIPOC, and persons with disabilities. #J-18808-Ljbffr